Isabeaux Santora
Chicago,IL
Summary
With more than 7 years of experience in hospitality and customer-facing roles, I enjoy creating positive experiences and building strong relationships with clients. I bring a friendly, solutions-oriented approach and am eager to apply my customer service skills in a retail banking environment as an Associate Banker.
Overview
8
8
years of professional experience
Work History
Mixologist
Starbucks Reserve Roastery
Chicago, IL
05.2023 - Current
- Expertly prepare and serve craft cocktails
- Provide friendly, attentive customer service
- Provide welcoming and personalized guest experiences
- Offer recommendations to upsell
- Maintain a calm, professional demeanor
- Train new team members
- Work efficiently as a team
Service Technician
Convene
Chicago, IL
04.2021 - 04.2023
- Provided polished service to clients, execs, and VIPs
- Mixed and served cocktails, wine, and non-alcoholic drinks
- Worked with event coordinators to ensure smooth service
- Adapted to changing needs and last-minute adjustments
Front Desk Agent
Holiday Jones
Chicago, IL
01.2018 - 01.2021
- Checked in guests and ensured a smooth arrival experience
- Managed reservations, room assignments, and guest inquiries
- Posted charges, calculated billing, and reviewed accounts at checkout
Education
B.A. - Psychology
Harold Washington College
Chicago, IL12.2023
Skills
- Cash handling
- Hospitality guest services
- Computer knowledge
- Problem-solving
- Professional written and verbal communication
- Teamwork
- Conflict resolution
- Integrity and honesty
- Organization
- Attention to detail
- Punctuality
- Patience and understanding
Timeline
Mixologist
Starbucks Reserve Roastery
05.2023 - Current
Service Technician
Convene
04.2021 - 04.2023
Front Desk Agent
Holiday Jones
01.2018 - 01.2021
B.A. - Psychology
Harold Washington College