Isac Kasenda
Ottawa,ON
Summary
Compassionate and driven rehab assistant with three years of field experience encompassing hospital, long-term care, and private clinic settings. Brings a solid foundation in rehabilitation planning, patient advocacy, and interdisciplinary care — with a deep understanding of healthcare standards and medical documentation. Known for making sound clinical decisions, managing multiple priorities with strong organizational skills, and supporting clients through complex recovery journeys. Proven ability to communicate effectively, collaborate with healthcare teams, and build trust with diverse patient populations. Eager to transition into a Disability Case Manager role, where medical insight, critical thinking, and a client-centered approach are essential.
Overview
4
4
years of professional experience
1
1
Certification
Work History
OCCUPATIONAL THERAPIST/PHYSIOTHERAPIST ASSISTANT
OTTAWA GENERAL HOSPITAL
OTTAWA, ON
01.2023 - Current
- Facilitated personalized rehabilitation programs for patients with various conditions in hospital environment.
- Assisted therapists in executing treatment interventions, including exercises and ADL re-training.
- Collaborated with healthcare professionals to create comprehensive patient treatment plans.
- Educated families on patient conditions and available resources to enhance support.
- Demonstrated skills in wheelchair seating, mobility aid adjustments, and therapeutic modalities.
- Managed time efficiently while adapting to changing workloads and schedules.
- Certified in NVCI, experienced in working with cognitively impaired patients.
- Proficient in using industrial sewing machines, woodworking tools, and programming power wheelchairs.
CUSTOMER SERVICE REPRESENTATIVE – LEVEL 2
MANULIFE SECURITIES
02.2022 - 07.2024
- Delivered advisor services to assist clients in managing investment accounts.
- Monitored account activity and maintained client records for regulatory compliance.
- Guided clients through investment strategies and market fluctuations.
- Facilitated client account transactions, transfers, and balance inquiries.
- Resolved customer complaints promptly to enhance service experience.
- Identified opportunities for improvement in customer service processes and proposed actionable changes.
- Collaborated with departments to resolve complex issues and meet customer needs.
OCCUPATIONAL THERAPIST/PHYSIOTHERAPIST ASSISTANT
RÉSIDENCE ST-LOUIS ELIZABETH BRUYERE
OTTAWA, ON
03.2023 - 04.2023
- Managed therapeutic equipment prescribed for patients, ensuring optimal functionality and safety.
- Provided instruction on assistive devices, including wheelchairs and walkers, to enhance patient mobility.
- Implemented intervention plans incorporating sensory integration and activity modifications for children with special needs.
- Possessed administrative expertise in Microsoft Office and email software for efficient documentation.
- Organized and maintained professional standards to promote a safe and compliant environment.
- Demonstrated effective communication and teamwork skills to foster positive interactions with patients.
- Applied knowledge of body mechanics and safe lifting practices to prevent injuries during patient handling.
PHYSIOTHERAPIST ASSISTANT
OTTAWA CARLETON PHYSIOTHERAPY
OTTAWA, ON
11.2022
- Managed therapeutic equipment prescribed to patients
- Possess administrative skills in Microsoft Office and email software
- Knowledge of body mechanics and safe patient lifting practices
- Knowledge of electrotherapeutic modalities and therapeutic and medical equipment
- Demonstrated effective communication, teamwork, and customer service orientation
- Organized and maintained professional standards
OCCUPATIONAL THERAPIST ASSISTANT/ PHYSIOTHERAPIST ASSISTANT
MONTFORT HOSPITAL
OTTAWA, ON
09.2022
- Collaborated with occupational therapist to ensure accurate patient information
- Assisted patients with exercises and functional activities
- Provided support for therapy sessions and equipment use
- Maintained patient records and compiled statistics in accordance with department policies
- Managed therapeutic equipment prescribed to patients
- Organized and maintained professional standards
Education
DCS / DEC - OCCUPATIONAL THERAPIST / PHYSIOTHERAPIST ASSISTANT
LA CITE COLLÉGIALE
OTTAWA, ON04.2023
COURSES - THERAPEUTIC RECREATION
WATERLOO UNIVERSITY
WATERLOO, ON09.2019
HIGH SCHOOL DIPLOMA - CONCENTRATION IN HEALTH
FRANCO-CITE CATHOLIC HIGH SCHOOL
OTTAWA, ON06.2016
Skills
- Bilingual (French/English) communicator
- Proficient in Epic, PointClickCare, Microsoft Office
- NVCI certified; strong disability and compliance knowledge
- Excellent customer service and patient education
- Collaborative in multidisciplinary healthcare teams
- Skilled in account management and planning
- Highly organized with precise documentation
- Strong multitasking and time management
- Analytical, solutions-focused problem solver
- Adaptable, proactive, and client-centered
Certification
- Standard First Aid, CPR Level C and AED
- Non Violent Crisis Intervention (NVCI)
References
References available upon request.
Timeline
OCCUPATIONAL THERAPIST/PHYSIOTHERAPIST ASSISTANT
RÉSIDENCE ST-LOUIS ELIZABETH BRUYERE
03.2023 - 04.2023
OCCUPATIONAL THERAPIST/PHYSIOTHERAPIST ASSISTANT
OTTAWA GENERAL HOSPITAL
01.2023 - Current
PHYSIOTHERAPIST ASSISTANT
OTTAWA CARLETON PHYSIOTHERAPY
11.2022
OCCUPATIONAL THERAPIST ASSISTANT/ PHYSIOTHERAPIST ASSISTANT
MONTFORT HOSPITAL
09.2022
CUSTOMER SERVICE REPRESENTATIVE – LEVEL 2
MANULIFE SECURITIES
02.2022 - 07.2024
DCS / DEC - OCCUPATIONAL THERAPIST / PHYSIOTHERAPIST ASSISTANT
LA CITE COLLÉGIALE
COURSES - THERAPEUTIC RECREATION
WATERLOO UNIVERSITY
HIGH SCHOOL DIPLOMA - CONCENTRATION IN HEALTH
FRANCO-CITE CATHOLIC HIGH SCHOOL