Isac Perez Santiago
N/a
Des Moines,IA
Summary
Proven track record of enhancing customer satisfaction and operational efficiency, notably at Uber, through expert navigation and cleanliness. Skilled in staff management and safe food handling, demonstrating critical thinking and multitasking abilities. Achieved high customer ratings and improved product quality, leveraging problem-solving skills for continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber
12.2023 - Current
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
General Production Worker
Hormel Foods
01.2023 - 07.2024
- Resolved issues quickly to maintain productivity goals.
- Improved product quality by conducting regular inspections and addressing any issues promptly.
- Used hand trucks and forklifts to load, unload, and transport items.
- Promoted a positive work atmosphere through proactive communication with colleagues at all levels of the organization, fostering strong working relationships across departments.
- Assisted in training new employees, sharing expertise on best practices for optimal performance within the production environment.
- Maintained organized work area by cleaning and removing hazards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Collaborated with other departments to optimize production workflows.
Salon Owner/Operator
Cincodemayosupermaket
12.2020 - 11.2022
- Conducted target market research to discover customer needs and analyze competitor trends.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Evaluated suppliers to maintain cost controls and improve operations.
- Expanded product offerings for enhanced customer experience by conducting thorough market research and trend analysis.
- Ensured compliance with all relevant regulations related to taxes reporting health safety standards, and licensing requirements.
- Managed day-to-day business operations.
Butcher
La Hacienda Market
06.2017 - 12.2019
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Identified cuts of meat, grading and pricing accordingly.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Enhanced customer satisfaction by providing expert advice on meat selection and preparation techniques.
- Placed orders for supplies and raw materials to keep necessary items available.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
Education
High School Diploma -
St Anthony High School
N/a 05.2001 -
Skills
Safe Driving
Cleanliness
Customer Service
Punctuality
Staff Management
Staff hiring
Vendor Relations
Kitchen staff coordination
Safe Food Handling
Problem-solving abilities
Multitasking Abilities
Critical Thinking
Accomplishments
- Collaborated with team of 5 in the development of a Grocery store that still runs till this day.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Food safety manager
Timeline
Rideshare Driver
Uber
12.2023 - Current
General Production Worker
Hormel Foods
01.2023 - 07.2024
Salon Owner/Operator
Cincodemayosupermaket
12.2020 - 11.2022
Butcher
La Hacienda Market
06.2017 - 12.2019
High School Diploma -
St Anthony High School
05.2001 -
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