Isacc Betancourt

Oversees court records, judicial services, and county financial operations, ensuring transparency, accountability, and public access to records in Palm Beach County.

• Performed complex data entry, ensuring precise documentation of party names, legal descriptions, and referenced documents.
• Processed and validated eRecorded documents, adhering to risk and compliance procedures.
• Reviewed and screened documents to identify and facilitate redaction of sensitive information.
• Identified and resolved discrepancies in document submissions, improving efficiency and reducing processing errors

One of the largest financial institutions in the U.S. by assets, offering a wide range of financial products and services.

• Acted as the first point of contact for customer inquiries, providing expert guidance on Capital One products and services
• Delivered exceptional administrative support, managing client requests and safeguarding sensitive customer data.
• Collaborated with teams to improve the mobile app based on direct customer feedback.
• Managed inquiries via phone, ensuring professional communication and issue resolution.
• Developed organizational skills through balancing customer service, financial literacy coaching, and product education.
• Participated in the 7-month Magellan Program for leadership development and career management.

A family-owned food service business.

• Delivered exceptional customer service in a high-volume, fast-paced food service environment, ensuring customer needs were met quickly and efficiently
• Trained, mentored, and supervised new employees, enhancing team performance and ensuring adherence to company standards and best practices
• Fostered positive working relationships between front- and back-of-house staff, providing ongoing support to ensure smooth operations and effective team collaboration
• Actively contributed to business growth by upselling menu items and offering personalized product recommendations based on customer preferences, driving increased sales and customer satisfaction