ISACHEY OTEROVALLES
Ocala,FL
Summary
Experienced with managing complex projects and leading diverse teams to achieve organizational goals. Utilizes strategic planning and operational efficiency to drive success. Track record of effective leadership and problem solving skills that foster collaborative and results driven environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Director
HHS Advent Health Ocala
02.2024 - Current
- Developed and implemented staff training programs to improve team performance and service quality.
- Led operational initiatives to enhance patient care delivery and streamline workflow efficiency.
- Analyzed performance metrics to identify trends, driving strategic improvements in patient satisfaction scores.
- Facilitated regular meetings with department heads to align on goals and address operational challenges.
- Oversaw budget management processes, ensuring alignment with organizational financial objectives.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed and maintained strong relationships with key stakeholders, ensuring alignment with organizational objectives.
Assistant Director
HHS HCA North Florida
07.2023 - 02.2024
- Planned, organized and directed the activities of a team of 30+ staff members to ensure efficient operations.
- Maintained accurate records of employee attendance, payroll information, vacation requests and other human resources functions.
- Provided regular performance feedback, developing subordinates’ skills and encouraging growth.
- Provided leadership in developing strategies to increase organizational productivity and profitability.
- Facilitated the development of short-term goals that aligned with long-term strategic objectives.
- Organized meetings with department heads to discuss strategies for improving customer satisfaction ratings.
Housekeeper Supervisor
HHS Ocala Regional Medical Center
04.2020 - 06.2023
- Monitored the appearance, cleanliness, organization, storage, maintenance and security of all areas under supervision.
- Developed and implemented housekeeping training programs to ensure staff compliance with safety regulations, cleaning protocols, and customer service standards.
Houseman
Courtyard by Marriott
10.2018 - 03.2020
- Maintained a high level of cleanliness and organization throughout the facility by performing daily cleaning duties such as dusting, vacuuming, mopping and polishing.
- Provided assistance with moving furniture around the property when needed.
Sales Associate
Tommy Hilfiger
01.2015 - 04.2017
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
Education
Bachelor of Science - Health Care And Leadership And Management
Southwest University
El Paso, TX04-2026
Associate of Business Management - Healthcare Sup
Southwest University
El Paso, Texas10.2023
Associate in Arts (A.A.) - Administrative Assistant
Marion Technical College
Ocala, FL06.2020
High school or equivalent - General classes and psychology
Ridge Community High School
Davenport, FL01.2006
Skills
- Workflow efficiency
- Collaborative strategic planning
- Data driven decision making
- Staff management
- Proficient in conflict management
- Effective organizational skills
- Strategic workforce planning
- Performance evaluation
- Team skill enhancement
- Analytical problem solving
- Strategic goal setting
- Decision making
- Team leadership
- Time management
- Schedule Management
- Teamwork and Collaboration
- Staff Training
- Customer Relationship Management
- Onboarding and Orientation
- Computer Skills
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Shift Scheduling
Certification
- Excel
- PowerPoint
LANGUAGES
Spanish
Bilingual
WORK AUTHORIZATION
Authorized to work in the US for any employer
Timeline
Assistant Director
HHS Advent Health Ocala
02.2024 - Current
Assistant Director
HHS HCA North Florida
07.2023 - 02.2024
Housekeeper Supervisor
HHS Ocala Regional Medical Center
04.2020 - 06.2023
Houseman
Courtyard by Marriott
10.2018 - 03.2020
Sales Associate
Tommy Hilfiger
01.2015 - 04.2017
Associate of Business Management - Healthcare Sup
Southwest University
Associate in Arts (A.A.) - Administrative Assistant
Marion Technical College
High school or equivalent - General classes and psychology
Ridge Community High School
Bachelor of Science - Health Care And Leadership And Management
Southwest University