Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isadora Dasilva

Piscataway,NJ

Summary

Dedicated and enthusiastic Sales and Customer Relations Professional with extensive experience in Consumer, Hospitality and Mortgage industries. Committed to maintaining professional relationships to increase profitability and drive business results. Brings excellent organizational skills and talent in problem-solving with high attention to details and positive demeanor. Motivated to embrace changes by being capable of adapting to new situations and challenges as well as working under pressure to best enhance the organizational brand. Eager to contribute to team success through hard work and motivated to learn as well as committed to grow and excel professionally.

Overview

13
13
years of professional experience

Work History

POS Coordinator

Allied Beverage Group
11.2023 - Current
  • Display Enhancer & Dealer Loader purchases, inventory control and DE/DL monthly programs management, working with Suppliers, Marketing, Merchandising, and Sales Team to develop and support POS display product launches.
  • Maintaining Brand Muscle System, including orders approval and tracking, updating programs, creating and updating items in inventory and maintaining a current member database. Liaison with Suppliers, Marketing and Sales.
  • Financial reporting of Purchase Orders against inventory received. Collaborating with Suppliers, PM's, Finance, and other team members on budgeting and allocating funds.

Sales Executive

Bedsonline
11.2022 - 03.2023
  • Manage large portfolio of sales accounts monitoring Travel Advisor's buying trends, hospitality market conditions and competitor actions to adjust strategies.
  • Research sales opportunities and follow up with client accounts to meet sales targets and analyze reports to look for new opportunities within existing clients.
  • Achieve sales goals and service targets by cultivating and securing customer relationships.
  • Respond to questions, assist with website trainings and address escalated issues and complaints for appropriate solutions.

Mortgage Loan Officer Assistant

Absolute Home Mortgage Corp
04.2022 - 10.2022
  • Engage with Loan Officer to create application profile in Encompass and review key information at various stages within process.
  • Support loan processing by compiling borrower information and documentation, reviewing and validating, and handling any discrepancies prior underwriter review.
  • Collect paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Liaise with clients to guide through loan closing process and skillfully handle any concerns.
  • Maintain referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.

Sales Support Specialist

Bedsonline
04.2017 - 04.2021
  • Provided support to Sales Team and Customers during account creation and reservation process managing accessibility access in AS400, Atlas and Salesforce systems.
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
  • Completed ad-hoc project requests from VP and Regional Managers to investigate, track and correct customer issues.
  • Contributed to development of software programs and tools focused on enabling Sales Team to communicate and operate more efficiently.
  • Implemented and Supervised monthly reporting system for internal Consortium data and commission level correction.

Global Support Executive

Bedsonline
12.2015 - 04.2017
  • Addressed broad array of post-travel complaints from South and North American markets by conducing proper investigation, using analytical capabilities to determine appropriate solutions and alternatives within time limit end always ensuring client satisfaction with minimal profit loss.

Customer Service & Operations Specialist

Bedsonline
05.2013 - 12.2015
  • Provided first level support and quality solutions to Clients and Suppliers for pre-travel requests and concerns maintaining and enhancing high level relationship.

USA Product Manager Assistant

Abreu Tours Inc
11.2011 - 01.2013
  • Analyzed Hotel and Service contracts to ensure accuracy of data prior Product Manager review.
  • Handled large group travel arrangements by reconfirming reservations and issuing payments to Hotels and Suppliers.
  • Coordinated and Supervised customers traveling in large groups at hotels and airports during transport, hotel stay and activities process.

Education

Business

Essex County College

Skills

  • SalesForce
  • Diver
  • Brand Muscle
  • Tableau
  • Encompass
  • AS400
  • Computer Proficiency and Microsoft Office
  • Multilingualism
  • Sales Expertise
  • Hospitality Industry
  • B2B Retail Sales
  • Real Estate & Mortgage
  • Analytical and problem solving
  • Extremely detail oriented
  • Positive Customer Engagement

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

POS Coordinator

Allied Beverage Group
11.2023 - Current

Sales Executive

Bedsonline
11.2022 - 03.2023

Mortgage Loan Officer Assistant

Absolute Home Mortgage Corp
04.2022 - 10.2022

Sales Support Specialist

Bedsonline
04.2017 - 04.2021

Global Support Executive

Bedsonline
12.2015 - 04.2017

Customer Service & Operations Specialist

Bedsonline
05.2013 - 12.2015

USA Product Manager Assistant

Abreu Tours Inc
11.2011 - 01.2013

Business

Essex County College
Isadora Dasilva