Isaiah Anderson
Shawnee,Ks
Summary
Dynamic and results-oriented professional with extensive experience in logistics and customer service, notably with Tyko Logistics and Amazon. Excelled in problem-solving and teamwork, enhancing customer satisfaction and operational efficiency. Demonstrated adaptability and proficiency in machinery, achieving high-quality outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Amazon Delivery Associate
Tyko Logistics
05.2024 - Current
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Amazon Warehouse Associate
Amazon
01.2023 - 05.2024
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Abeka Book
08.2022 - 11.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handyman
Self-employed
05.2019 - 08.2021
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Positively engaged with customers and maintained professional appearance as company representative.
- Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
Education
No Degree - EMT And Fire Academy
Johnson County Community College
Overland Park, KS12-2024
High School Diploma -
Shawnee Mission Christian School
Westwood, KS05-2021
Skills
- Problem-solving
- Active listening
- Teamwork and collaboration
- Critical decision-making skills
Timeline
Amazon Delivery Associate
Tyko Logistics
05.2024 - Current
Amazon Warehouse Associate
Amazon
01.2023 - 05.2024
Customer Service Representative
Abeka Book
08.2022 - 11.2022
Handyman
Self-employed
05.2019 - 08.2021
No Degree - EMT And Fire Academy
Johnson County Community College
High School Diploma -
Shawnee Mission Christian School
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