Juan Jose Estrada
Queens, NY,NY
Summary
Detail-oriented delivery associate with proven skills in logistics coordination and route optimization. Committed to enhancing customer satisfaction through timely deliveries and effective communication. Results-driven professional with a strong background in logistics and customer service. Skilled in problem resolution, teamwork, and process improvement, contributing to successful delivery operations and high customer satisfaction. Proactive delivery associate known for optimizing delivery routes and ensuring safety during operations. Strong commitment to teamwork and excellent customer service, consistently achieving timely and accurate deliveries. Reliable Delivery Associate with background in fast-paced distribution environments. Proficient in route planning, customer service and efficient product delivery. Known for punctuality, maintaining vehicle safety standards and providing consistent, quality service to customers. Made significant contributions towards streamlining delivery processes in previous roles.
Overview
2027
2027
years of professional experience
Work History
Amazon delivery associate
Amazon
Queens, New York
2025 - Current
- Delivery packages door to door loading and unloading truck.
- Delivered packages efficiently to designated locations within scheduled timeframes.
- Communicated effectively with customers to ensure satisfaction during deliveries.
- Inspected packages for damage before processing deliveries.
- Followed safety protocols while operating delivery vehicles and handling packages.
- Collaborated with team members to optimize delivery routes and logistics.
- Assisted in training new associates on delivery procedures and best practices.
- Delivered packages safely and timely to designated addresses within assigned territory.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Created delivery routes based on destinations and timelines to maintain efficiency.
FLOWERS DELIVERED
"FRESNO FLORAL". Olvia F
Fresno, California
01.2022 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Developed training materials for new team members and ongoing staff development.
- Coordinated inventory management and ensured stock levels met demand.
- Implemented process improvements to enhance team efficiency and workflow.
- Led team meetings to discuss goals, updates, and performance feedback.
- Analyzed customer feedback to improve service quality and client satisfaction.
- Collaborated with department managers on strategic planning initiatives.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
HOUSEKEEPING
Aramark Yosemite Lodge
Fresno, California
06.2019 - 10.2021
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Enhanced guest satisfaction by maintaining a clean and sanitized
environment in all hotel areas.
Reduced complaints by addressing guest concerns promptly and
professionally.
Collaborated with team members to complete tasks efficiently, resulting in
improved overall performance.
Maintained inventory of cleaning supplies, ensuring adequate stock levels
for daily operations.
Assisted in training new hires on housekeeping standards and procedures,
ensuring consistent quality across the team.
Conducted routine inspections of guest rooms and public spaces to ensure
adherence to cleanliness standards - Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
DELIVERY DRIVER
Dominoes Pizza
Fresno, California
09.2016 - 08.2017
- Improved customer satisfaction by ensuring timely and accurate deliveries
of products.
Enhanced delivery efficiency by optimizing routes using GPS navigation
and mapping tools.
Maintained strong relationships with clients through proactive
communication and personalized service.
Increased repeat business through excellent customer service and prompt
resolution of any issues or concerns.
Ensured the safety of all goods transported by securing loads properly and
following best practices for handling fragile items. - Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Navigated delivery routes using GPS technology effectively.
- Communicated with customers professionally during deliveries.
- Adhered to all safety regulations while driving and handling food products.
- Collaborated with team members to optimize order preparation processes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Education
GED -
Ambassador Sanches Philip The 5th
Fresno, CA01-2016
Skills
- General housekeeping duties
Housekeeping Operations
Laboratory Housekeeping
Housekeeping tasks
Equipment Operation
Load Balancing
GPS Navigation
DOT Compliance
Cargo Handling
Quality Assurance - Inventory management
- Process improvement
- Problem resolution
- Time management
- Task prioritization
- Logistics coordination
- Fuel efficiency
- Package handling
- GPS navigation
- Retail logistics
- Shipping and packaging
- Teamwork and collaboration
- Package scanning
- Local routes
- Problem-solving
- GPS and route planning
- Route management
Languages
Spanish
Professional
English
Professional
Timeline
FLOWERS DELIVERED
"FRESNO FLORAL". Olvia F
01.2022 - 11.2024
HOUSEKEEPING
Aramark Yosemite Lodge
06.2019 - 10.2021
DELIVERY DRIVER
Dominoes Pizza
09.2016 - 08.2017
Amazon delivery associate
Amazon
2025 - Current
GED -
Ambassador Sanches Philip The 5th