Juan Ubaldo
Austin,TX
Summary
Dynamic and dedicated professional with 10 years of diverse experience, including roles as a Co-Catering Coordinator an Fitness Instructor Trainee. Proven ability to deliver exceptional customer service and manage high-pressure environments with a collaborative approach. Known for strong problem-solving skills, attention to detail, and the ability to build rapport with colleagues and clients. Passionate about continuous learning and committed to excellence, as demonstrated by excellent reviews and successful performance in previous positions. Eager to contribute to a dynamic team that offers opportunities for skill expansion and personal growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Amazon Delivery Associate
De La Garza Logistics/ Kedora LLC
Buda, TX
12.2021 - Current
- Maintained a clean driving record and adhered to all traffic laws and safety regulations while operating a company vehicle.
- Efficiently delivered 200-300 packages to residential and commercial addresses, maintaining a high level of accuracy and customer satisfaction.
- Succeeded in meeting strict delivery schedules and handling large volumes of deliveries during high-demand periods.
- Adhered to company policies and procedures, including protocols for handling sensitive or high-value items and maintaining confidentiality.
- Utilized handheld technology for seamless tracking of deliveries, updating of delivery statuses, and instant communication with both dispatch and customers.
Catering Coordinator/Server
Johnny Carino's
Austin, TX
10.2014 - 01.2022
- Supervised the complete process of catering events, from initial menu selection to final execution, guaranteeing impeccable service and client contentment.
- Developed and maintained relationships with clients, gathering feedback to improve service and tailor future events to meet their needs.
- Upheld health and safety standards by consistently attending to the cleanliness and organization of dining and catering areas including tables, linens, and service equipment.
- Trained and mentored new staff members, providing guidance on service standards, etiquette, and operational procedures.
Alley Server/Banquet Server
High 5 Entertainment
Lakeway, TX
09.2016 - 11.2021
- Provided prompt and friendly service to guests, taking orders, delivering food and beverages, and ensuring an enjoyable dining experience in a high-traffic bowling alley environment.
- Managed multiple tables and large groups efficiently, balancing customer needs and ensuring timely service during peak hours.
- Resolved customer complaints and concerns in a professional manner, striving to exceed expectations and enhance guest satisfaction.
- Enforced health and safety standards, including proper food handling and sanitation procedures, to ensure compliance with regulations and maintain a clean environment.
Education
High School Diploma -
Stephen F. Austin High School
Austin, TX06-2016
Some College (No Degree) - General Studies
Austin Community College
Austin, TXSkills
- Quality Assurance
- Point of Sale (POS) system operations
- Problem-Solving
- Cargo Handling
- Customer Engagement/Service
- Buffet setup and takedown
- Cash Handling
- Time management
- Teamwork and Collaboration
Affiliations
- Fitness and Wellness: Regular participant in interval training and indoor cycling classes.
- Cooking: Enthusiastic about experimenting with new recipes and culinary techniques.
- Meditation and Mindfulness: Practicing meditation, mindfulness, or self improvement.
Certification
- Texas Alcoholic Beverage Commission (TABC) Certification
- Texas Food Handlers Certification
- Texas Driver’s License
- Comprehensive Indoor Cycling Teacher Training – TruFusion
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Amazon Delivery Associate
De La Garza Logistics/ Kedora LLC
12.2021 - Current
Alley Server/Banquet Server
High 5 Entertainment
09.2016 - 11.2021
Catering Coordinator/Server
Johnny Carino's
10.2014 - 01.2022
High School Diploma -
Stephen F. Austin High School
Some College (No Degree) - General Studies
Austin Community College
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