Isaiah Bennett
Millersville,MD
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CDL Truck Driver
Performance Food Group Co
Columbia, MD
06.2022 - Current
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Loaded and unloaded cargo using appropriate equipment such as pallet jacks and forklifts.
Customer Service Representative
H&r Block
Baltimore, MD
01.2020 - 07.2023
- Contacted customers about potential service upgrades, new services and account changes.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Troubleshoot and resolve product issues and concerns.
- Collected deposits or payments and arranged for billing.
Banking Service Operations Associate IV
M&T Bank
Baltimore, MD
01.2021 - 06.2022
- Developed and suggested new strategies and tactics for improvements.
- Analyzes commercial documentation preparation requests, inclusive of credit approvals, to determine requirements.
- Complete packages on standard document preparation requests, and receive training for higher complexity packages.
- Identify risk-related issues needing escalation to management.
- Conducted quality control checks to maintain standards and meet compliance requirements.
Education
Bachelor of Science - Business Marketing
Savannah State University
Savannah, GA12-2019
Skills
- Conflict resolution
- Time management
- Influencing and negotiating
- Team Leadership and Building
- Reports/Documentation
- Microsoft Office
- Strong communication skills
- Relationship management
- Problem-solving
Certification
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
Affiliations
- All-Conference Safety For Savannah State University (2015-2016)
- Sports Management Club ( Secretary 2016-2019)
- Mid-Eastern Athletic Conference Student Athletic Advisory Committee (SAAC 2016-2018)
- Volunteer With Community Action Council of Howard County (Present)
References
References available upon request.
Timeline
CDL Truck Driver
Performance Food Group Co
06.2022 - Current
Banking Service Operations Associate IV
M&T Bank
01.2021 - 06.2022
Customer Service Representative
H&r Block
01.2020 - 07.2023
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
Bachelor of Science - Business Marketing
Savannah State University
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