ISAIAH BOYD
Scarsdale,NY
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
9
9
years of professional experience
Work History
Sales Associate
Verizon Wireless
02.2023 - 06.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Captain Of Support
Andrus
12.2020 - 02.2023
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintain accurate and detailed logs of all events that occurred during each shift.
- Respond to calls in both routine and emergency situations.
- Handle both common and crisis situations in calm and efficient manner.
- Standardize office structures and processes to promote collaboration and increased performance.
- Maintain record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Contact Tracer
Public Consulting Group, Inc.
11.2020 - 03.2022
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Performed record keeping by logging client information within secure contact-tracing software.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Support Aide
Andrus
02.2017 - 12.2020
- Observed and monitored children's activities.
- Facilitated recreational activities tailored to individual children interests, promoting social engagement and mental stimulation.
- Supported children's development by encouraging teamwork and understanding of others.
- Provided emergency response in crisis situations to diffuse tensions and keep child safe.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Provided emotional support to children enabling them to better cope with challenging situations.
Milieu Therapist
Andrus
07.2015 - 02.2017
- Assisted children with everday living and new life skills.
- Behavior Management
- Created and supervised a safe enviornment.
- Helped engage children in new activities.
- Implemented curriculum with life-based approach.
- Documented behaviors, interventions and results.
- Facilitated group sessions and provided one-on-one support.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Education
High School Diploma -
Gorton High School
6.2004
Skills
- Promotional Support
- Contract Preparation
- Upselling
- Customer Service
- Problem-Solving
- POS System Operation
Timeline
Sales Associate
Verizon Wireless
02.2023 - 06.2024
Captain Of Support
Andrus
12.2020 - 02.2023
Contact Tracer
Public Consulting Group, Inc.
11.2020 - 03.2022
Support Aide
Andrus
02.2017 - 12.2020
Milieu Therapist
Andrus
07.2015 - 02.2017
High School Diploma -
Gorton High School