Isaiah Brodie
Flushing,NY
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
ABM Industries
Queens, New York
05.2023 - Current
- Assisted passengers with check-in procedures and baggage handling.
- Provided excellent customer service during boarding processes and gate management.
- Managed passenger inquiries and resolved issues promptly and effectively.
- Coordinated with airline staff to ensure timely departures and arrivals.
- Monitored flight schedules and communicated updates to passengers clearly.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Trained new staff on company policies and customer service standards.
- Operated computerized system to handle ticketing and check-ins.
Ramp Agent
JetBlue
Queens, NY
01.2020 - 07.2021
- Coordinated with team members to ensure efficient ramp operations.
- Operated ground support equipment for aircraft servicing and maintenance.
- Loaded and unloaded baggage from aircraft in a timely manner.
Education
Grand River Academy
Geneva, OHSome College (No Degree) - Mechanical Engineering
Baton Rouge Community College
Baton Rouge, LASome College (No Degree) - Psychology
Medgar Evers College
Brooklyn, NYSkills
- Flight coordination
- Check-in procedures
- Ticketing systems
- Baggage handling
- Customer service
- Customer relationship management
- Issue resolution
- Problem solving
- Effective communication
Timeline
Passenger Service Agent
ABM Industries
05.2023 - Current
Ramp Agent
JetBlue
01.2020 - 07.2021
Grand River Academy
Some College (No Degree) - Mechanical Engineering
Baton Rouge Community College
Some College (No Degree) - Psychology
Medgar Evers College