ISAIAH BRODIS

• Moved workstations to given location at customers request.

• Kept document of workstations within facility.

• Supply customers with keyboards and mice at request.

• Entered information into a database including computer serial numbers, computer model type, and computer’s location within the facility.

• Recorded the movement of workstations within the facility and entered it into a data base.

• Secured and protected all important information on the customer’s computer systems.

• Troubleshooted a variety of issues on the customers Pc’s

• Removed unwanted computer hardware from customer’s workstations.

• Provide customers with the most recent hardware upgrades as necessary.

• Ran software updates periodically to ensure the customer’s computer system is running properly and is protected.

• Provided exceptional customer service if any customer is in need of assistance.

• Managed multiple computer accounts to properly aid the customer in their mission.

• Reset passwords for multiple users that were locked out of accounts.

• Responsibilities included Data Entry, Messaging, and Emergency Services for over 3000 clients. Corporate, Commercial, and Small Business.

• Run hardware Inventory cycles to assist PCs in the conversion over to Windows 10 operating system.

• Consolidate all PTI that is being removed from the customers’ location • Install a wide array of Adobe software onto the customers’ PCs.

• Supported over 40 plus customers daily trouble shooting Microsoft outlook 2013, 2016

• Used Admin account to Install various programs for the customers including Google Earth, Outlook 2016 and or 2013, Adobe Reader, Adobe Acrobat Pro, and many others for the Windows 7 and 10 operating system.

• Familiar with hard drive imaging and used Windows 7 remote desktop to support trouble issues within in Microsoft Outlook, Adobe Reader, used the Remote desktop to download VLC, Horizon VMware etc using my Admin Accounts.

• Removed and installed video cards from within in HP 8000, 8200, 8300 and Dell 7040s and Dell 7050 computer's.

• Installed Network interface cards into Hp and Dell machines, ensuring the NIC cards were receiving network frames properly from the Network connection.

• Set up multiple conference rooms for clients within the facility

• Properly arranged computers Cables to insure Monitors, Network connections, Keyboards etc. are working properly.

• Remove unwanted computer hardware from customer’s workstations.

• Used Cat 6 cables and fiber optic cables and transceivers to ensure that the Network connection was functioning properly.

• Ran software updates periodically to insure the customer’s computer system is running properly and is protected.

• Provided necessary customer support to complete the mission at hand.

• Scan and properly record all computer equipment before the end of shift. Consolidate all PTI that is being removed from customer’s location.

• Enabled, delivered, and created various accounts on the Network for the users.

• We trouble shoot hardware, reimage workstations, Install workstations, Install new hardware into the workstations etc.

• We upgrade operating systems for the Mission partner on multiple networks.

• Install Monitors, Keyboards, and other Hardware etc.

• Provide IT Phone Support to the Mission Partner.

• Provide Necessary Customer support to complete the mission at hand.

• Properly arranged computers Cables to insure Monitors, Network connections, Keyboards etc. are working properly.

• Remove unwanted computer hardware from customer’s workstations.

• Run software updates periodically to insure the customer’s computer system is running properly and is protected.

• Responsibilities included providing commercialized production, engineering and editing of various musical compilations ranging in an array of musical genres to a diverse plethora of musical artists.
• Achieved co-arranging over 200 original major musical productions nationwide.
• Constructing and orchestrating original musical compositions through the utilization of many instruments (i.e. piano/keyboard, drums) and vocalization.
• Responsible for contract perusal, consulting and writing in the realm of musical business/entertainment services of various musical artists.
• Assisted in the formulation and guidance of prospective musical artists through vocal training, image development and constructive consulting of the artist’s work.
• Acted as an official Liaison between prospective clientele, staff and the Head Producer by scheduling/assisting in monthly business meetings.
• Assimilated and coordinated successful projective networking events within the facility for local artists within the metropolitan area.

• Responsibilities included providing specialist support for high tech Sprint-Nextel Cellular phones and devices.
• Handled financial concerns with various accounts such as collections on delinquent, suspended and cancelled accounts, answering questions on itemized billing concerns and offering business incentives/promotions on cellular services and products.
• Assisted individuals in the realm of phone reprogramming (i.e. phone GPS locating tools and air provisioning tools) and solving phone reception issues by escalating work tickets to onsite technicians.
• Directly worked as a liaison with field agents on how to fix cellular phone tower outages and surges within various cellular phone territories nationwide.

• Made sure the pcs were updated

• Provided services to mission partners at multiple locations

• Assisted the customer if they had problems with applications, used admin control panel to trouble shoot issues.