Isaiah Caldera
Memphis,TN
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
9
9
years of professional experience
Work History
Service Technician
Technic Solutions
Cordova, TN
12.2022 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Enhanced surveillance capabilities for clients with expert camera placement and configuration.
Audio Visual Technician
Innovative Solutions
Collierville, TN
12.2021 - 12.2022
- Enhanced event experiences by setting up and operating audiovisual equipment for various venues.
- Streamlined troubleshooting processes for technical issues, ensuring minimal downtime during events.
- Managed inventory of audiovisual equipment, maintaining optimal functionality and availability for clients.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Contributed to increased client satisfaction by providing timely support during live events as an on-site technician.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Stayed current with industry trends and technology advancements, implementing new techniques into daily work practices when applicable.
- Calibrated projectors for optimal image quality at various venues according to screen size and lighting conditions.
- Set up projectors, laptops and microphones for live presentations.
Data and Fiber Technician
DataComm Services
Memphis, TN
06.2021 - 12.2021
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Researched and recommended network and data communications hardware and software.
- Coordinated installation of new users and relocations of existing users.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Enhanced customer satisfaction with efficient troubleshooting and repair of fiber optic systems.
- Adapted quickly to new technologies in the field, staying current with industry trends and best practices in fiber optics installation and maintenance.
Process Operator
Morgan Steel & Metal Works
Memphis, TN
02.2021 - 05.2021
- Efficiently operated all equipment and machinery according to manufacturer instructions
- Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations
- Performed general equipment maintenance and repair to minimize downtime
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Read and applied information in specifications to determine equipment settings impacting product outputs.
- Prepared reports and technical documentation of day-to-day production processes.
Lead Audio Visual Technician
Unistar-Sparco Computers
Millington, TN
02.2016 - 01.2021
- Adhered to safety protocols while installing projectors, displays and speakers
- Monitored and repaired audio, video, control systems and video conferencing equipment
- Correctly read and interpreted audio-visual diagrams
- Verified the completed work was documented accurately and resolved discrepancies
- Interfaced with customers to explain operation and instill confidence in installed systems
- Coordinated with vendors to source high-quality AV equipment at competitive prices, reducing company expenses.
- Led crew of audio-video installation team members.
Assistant Store Manager
Oreily's Auto Parts
03.2015 - 01.2016
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Rotated merchandise and displays to feature new products and promotions
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Education
High School Diploma -
Kingsbury High School
Memphis, TN05.2015
Skills
- Forklift Operation
- Worksite safety
- Assembly protocols
- Schematics and blueprints
- Work order review
- Machinery operation
- Material loading and unloading
- Computer skills
- Organization and Time management
- Crestron proficiency
- Cisco proficiency
- Self-motivated professional
- Microsoft Office
- Flexible & Adaptable
- Cultural awareness
- Team Leadership
- Quality Assurance
- Verbal and Written Communication
- Installation and Repair
Languages
Spanish
Professional Working
Timeline
Service Technician
Technic Solutions
12.2022 - Current
Audio Visual Technician
Innovative Solutions
12.2021 - 12.2022
Data and Fiber Technician
DataComm Services
06.2021 - 12.2021
Process Operator
Morgan Steel & Metal Works
02.2021 - 05.2021
Lead Audio Visual Technician
Unistar-Sparco Computers
02.2016 - 01.2021
Assistant Store Manager
Oreily's Auto Parts
03.2015 - 01.2016
High School Diploma -
Kingsbury High School