Stephen Daniel Briley
Edenton,NC
Summary
Adept at troubleshooting and preventive maintenance, I enhanced customer satisfaction at East Coast Garage Doors by swiftly resolving technical issues. My collaborative spirit and attention to detail, honed across diverse roles, including as a Correctional Officer, underpin my ability to deliver high-quality workmanship and ensure safety in challenging environments.
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Reliable Installer with 20+ years of experience in Construction roles. Lifts up to 75 pounds safely and effectively and follows directions to complete tasks accurately.
Professional heavy equipment operator with strong expertise in operating and maintaining variety of machinery. Known for collaborative approach and adaptability in dynamic work environments. Excels in safety protocols, precision operations, and problem-solving, ensuring efficiency and high-quality results. Reliable team player focused on achieving operational goals and contributing to team success.
Overview
22
22
years of professional experience
Work History
Service Technician
East Coast Garage Doors
01.2023 - Current
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Mechanic
Exxon Service Station
04.2015 - 04.2021
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
Welding Fabricator
Ashley Welding
03.2018 - 05.2019
- Mentored junior welders, providing guidance on proper techniques for achieving high-quality results.
- Welded metal components in vertical, overhead and flat positions.
- Resolved weld-related problems by researching and using appropriate repair practices.
- Checked cut length frequently for deviations in cut length specs.
- Supported team members by sharing expert knowledge of welding techniques and best practices.
Installation Technician
Northeast Guttering and Vinyl Siding Co
02.2003 - 04.2013
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Worked with diverse types of weather and ground conditions.
- Followed all company guidelines regarding safety procedures when out in field.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Streamlined workflow for faster job completion through effective communication with team members.
Correctional Officer
NCDOC
11.2007 - 02.2010
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Enforced rules and regulations to maintain order among inmates.
- Conducted routine and emergency head counts.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Education
GED -
College of The Albemarle
Edenton, NC11-2007
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Punctual and Reliable
- Valid Driver's License
- Machine Operation
- Equipment Operation
- Effective Communication
- Heavy Equipment Operation
- Tool operation
- Hand and power tools
- Heavy Lifting
- Hand-Eye Coordination
- Data Entry
- Materials Handling
- Loading and unloading
- Hand and Foot Coordination
- Construction management
- CNC set up
- Advanced troubleshooting
- Positive Attitude
- Teamwork and Coordination
- Computer Skills
- Following Instructions
- Machinery Operation
- Forklift Operation
- Punctual and Dependable
Timeline
Service Technician
East Coast Garage Doors
01.2023 - Current
Welding Fabricator
Ashley Welding
03.2018 - 05.2019
Mechanic
Exxon Service Station
04.2015 - 04.2021
Correctional Officer
NCDOC
11.2007 - 02.2010
Installation Technician
Northeast Guttering and Vinyl Siding Co
02.2003 - 04.2013
GED -
College of The Albemarle
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