Isaiah Castillo
Spring,TX
Summary
Self-motivated Merchandising Manager with excellent experience in supervising day-to-day operations, maintaining promotions and planning purchases. Successful in meticulously managing inventory, ordering desirable stock and managing sales promotions. Personable communicator motivated to quickly resolve member issues to maintain satisfaction and customer loyalty.
Overview
9
9
years of professional experience
Work History
Merchandising Manager
Costco Wholesale Corp
Woodlands , TX
05.2024 - Current
- Developed strategies for product positioning and pricing based on Warehouse sales.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Ensured compliance with company policies regarding product selection, ordering, display and inventory management.
- Identified potential opportunities for growth by researching product placement
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Reviewed store performance data and made adjustments accordingly.
Senior Front End Manager
Costco Wholesale Corp
Houston , TX
09.2023 - 05.2024
- Resolved technical issues related to the front end development process.
- Managed over 20 supervisors and over 12 Jr. Managers
- Evaluated member feedback and identified areas for improvement in warehouse satisfaction.
- Help monitor hours and payroll throughout the warehouse.
- Conducted regular meetings with managers and supervisors to discuss progress and updates.
- Reviewed employee performance and determined areas in need of improvement.
Front End Manager
Costco Wholesale Corp
Houston, TX
09.2022 - 12.2023
- Evaluated customer feedbacks and identified areas for improvement in member service.
- Conducted regular meetings with supervisors to discuss progress updates within the front end
- Developed a Supervisor Program which is informative for growth within the warehouse.
- The Supervisor Program is used Regionally.
- Managed Front end schedule and Supervisor schedule weekly
- Trained and managed a team 10 Front end supervisors.
Marketing Manager
Costco Wholesale Corp
Houston, TX
04.2019 - 09.2022
- Developed and implemented marketing plans for new promotions
- Organized trade shows and exhibitions to promote company awareness and growth
- Tracked budgets for all marketing initiatives and provided regular updates.
- Maintained relationships with key members through regular communication.
- Worked with management team to oversee and monitor marketing strategy.
Front End Supervisor
Costco Wholesale Corp
Houston, TX
05.2015 - 04.2019
- Developed and implemented strategic plans for front end operations to ensure member satisfaction.
- Trained new employees in member service techniques and store policies.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved member complaints in a professional manner.
- Implemented procedures to reduce shrinkage and increase profitability of the warehouse
Education
Bachelor of Arts - Marketing
University of Houston
Houston, TX01-2018
Skills
- Merchandise Selection
- Product Lifecycle Management
- Monitoring inventory
- Data-driven decision-making
- Stock control
- Promotional planning
- Staff Supervision
- Inventory Management
- Inventory Control
Timeline
Merchandising Manager
Costco Wholesale Corp
05.2024 - Current
Senior Front End Manager
Costco Wholesale Corp
09.2023 - 05.2024
Front End Manager
Costco Wholesale Corp
09.2022 - 12.2023
Marketing Manager
Costco Wholesale Corp
04.2019 - 09.2022
Front End Supervisor
Costco Wholesale Corp
05.2015 - 04.2019
Bachelor of Arts - Marketing
University of Houston
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