Isaiah Cherry
Dallas,United States
Summary
Highly motivated and skilled Technical/Customer Service Representative with 4 years of experience in providing exceptional technical support and customer service. Goal is to leverage strong communication and problem-solving skills to contribute to the success of a willing and able company.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Suoervisor
Conduent Inc.
06.2021 - Current
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Implemented company policies and procedures for professional, cohesive customer care.
- Developed customer service advisors to improve performance and uplift satisfaction scores.
- Completed bi-weekly payroll for 40 employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Onboarded and trained customer representatives to meet performance and service goals.
Walmart Overnight Supervisor
Walmart Inc
01.2020 - 04.2021
- Supervise and lead 12 overnight associates, providing guidance and support to ensure smooth store operations during nighttime hours
- Plan, organize, and execute overnight shifts, including assigning tasks, monitoring progress, and ensuring completion of essential store functions
- Oversee inventory management, including restocking shelves, tracking inventory levels, and ensuring accurate product placement for optimal customer experience
- Implement and enforce security and loss prevention measures to safeguard store assets and reduce shrinkage
- Developed effective improvement plans in alignment with goals and specifications.
Warehouse Associate
Kohls
05.2019 - 04.2020
- Accurately pick and pack customer orders, ensuring items are correctly labeled and prepared for shipment
- Inspect products for defects or damage, and report any discrepancies to supervisors
- Safely operate forklifts, pallet jacks, and other equipment to transport and stack materials
- Load and unload trucks, ensuring proper handling of goods and adherence to safety protocols
- Consistently lifted materials weighing as much as 75 pounds.
Education
Some College (No Degree) - Business And Administration
Cedar Valley College
DallasHigh School Diploma -
Seagoville High School
Dallas, TX05.2017
Skills
- Proficient in Microsoft Excel, Word, PowerPoint, Adobe PDF, Windows, Mac OS, Microsoft Outlook
- Team coaching
- Data Entry
- Payroll Administration
- Staff Monitoring
- Scheduling
- New Hire Orientation
Initials
IC
Personal Information
Title: Customer Service Representative Supervisor
Timeline
Customer Service Representative Suoervisor
Conduent Inc.
06.2021 - Current
Walmart Overnight Supervisor
Walmart Inc
01.2020 - 04.2021
Warehouse Associate
Kohls
05.2019 - 04.2020
Some College (No Degree) - Business And Administration
Cedar Valley College
High School Diploma -
Seagoville High School
Similar Profiles
HEINER MAZOHEINER MAZO
Insert Machine Operator at Conduent Inc.Insert Machine Operator at Conduent Inc.
Jonathan RomanJonathan Roman
Lead | Transaction Processor IV at Conduent Inc.Lead | Transaction Processor IV at Conduent Inc.
Erica FreemanErica Freeman
Customer Experience Associate at Conduent Inc.Customer Experience Associate at Conduent Inc.