Isaiah Collantes
Houston,TX
Summary
Reliable and detail-oriented professional with experience in warehouse operations, customer service, and team leadership. Proven ability to train staff, manage workflow, and meet tight deadlines in fast-paced environments. Strong communicator with bilingual fluency in English and Spanish.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Production Supervisor
Array
2022.12 - 2026.04
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Assisted in training new representatives on company policies and customer service best practices.
- Managed customer complaints effectively, implementing solutions to improve overall service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinate delivery and pickup of projects to meet strict client deadline
- Operate and maintain production equipment, ensuring high-quality output
- Troubleshoot production issues and support team members as needed
- Volunteer for overtime and on-call shifts to meet high deadlines
Plumbing Apprentice
New Tex Plumbing
2022.03 - 2022.11
- Assisted in installation and repair of plumbing systems under supervision.
- Maintained tools and equipment to ensure optimal performance and safety standards.
- Supported senior plumbers in diagnosing problems and recommending solutions.
- Conducted routine maintenance checks on plumbing installations to prevent issues.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Organized and stocked work van with proper tools and appliances to complete installations.
Recon Manager
Warehouse Wheel & Tire
2021.06 - 2022.02
- Oversaw daily operations of tire inventory management system.
- Implemented process improvements resulting in enhanced workflow efficiency.
- Trained team members on safety protocols and inventory control techniques.
- Coordinated logistics for timely tire/part deliveries to dealership locations.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Oversaw budget planning processes for department expenditures, ensuring alignment with overall business objectives.
- Coordinated with general, service, and used car managers to meet turnaround deadlines.
- Ensured timely completion of high-priority and last-minute work request.
Learning Ambassador
Amazon HOU9
2020.10 - 2021.04
- Developed and facilitated training programs for new hires, enhancing onboarding experience.
- Collaborated with teams to identify learning gaps and implement targeted solutions.
- Streamlined training processes, increasing efficiency in knowledge transfer across departments.
- Trained and mentored new hires on return processing procedures.
- Assisted Process Managers in overseeing warehouse floor operations, occasionally stepped in as Acting Process Manager when needed.
- Monitored employee attendance and break schedules, as well as maintained organization and shift readiness for daily operations.
Education
High School Diploma -
Heights High School
413 E 13th St Houston, Tx 7700805.2019
Skills
- Microsoft Word, Excel, Outlook etc
- Google Docs & Google Drive
- Equipment maintenance & troubleshooting
- Team leadership & training
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative/Production Supervisor
Array
2022.12 - 2026.04
Plumbing Apprentice
New Tex Plumbing
2022.03 - 2022.11
Recon Manager
Warehouse Wheel & Tire
2021.06 - 2022.02
Learning Ambassador
Amazon HOU9
2020.10 - 2021.04
High School Diploma -
Heights High School