Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Colon

Philadelphia,PA

Summary

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.

Overview

1
1
year of professional experience

Work History

Front Desk Assistant

Keith Remirez
05.2023 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Received, screened and routed incoming calls.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Provided exceptional service through efficient handling of guest complaints, resulting in repeat business and positive reviews.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

Bachelor of Science - Esports

Harrisburg University of Science And Technology
Harrisburg, PA
05.2025

Skills

  • Registration Processes
  • Inbound Call Management
  • Word Processing
  • Excellent Communication
  • Multitasking and Organization
  • Customer Service
  • Listening Skills
  • Security Monitoring
  • Problem-Solving Skills
  • Decision Making
  • Time Management
  • Critical Thinking

Timeline

Front Desk Assistant

Keith Remirez
05.2023 - Current

Bachelor of Science - Esports

Harrisburg University of Science And Technology

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Isaiah Colon