Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hayeon Cho

San Bruno,CA

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.

Overview

4
4
years of professional experience

Work History

Front Desk Assistant

SJ food
San Jose
01.2023 - 04.2023
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Computed bills, collected payments and made change for guests.

Supervisor of Operations

Happy Lemon
San Bruno, CA
01.2019 - 06.2022
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Conducted employee observations and documented findings.
  • Collaborated with team leaders on quality audits.
  • Built strong operational teams to meet process and production demands.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Published customer satisfaction results from feedback forms and correspondence.

Education

High School Diploma -

Capuchino High School
San Bruno, CA
06-2019

Skills

  • Event Coordination
  • Scheduling
  • Registration Processes
  • Payment Processing
  • Correspondence Management
  • Data Entry

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual
Korean
Native/ Bilingual

Timeline

Front Desk Assistant

SJ food
01.2023 - 04.2023

Supervisor of Operations

Happy Lemon
01.2019 - 06.2022

High School Diploma -

Capuchino High School

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Hayeon Cho