- Cooking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Programming and software engineering
- Video Gaming
- Creating 3D models in blender
- Enjoy going to the gym for physical and mental stimulation
Isaiah Cook
Fort Walton Beach,FL
Summary
Dynamic customer service professional with a strong work ethic and critical thinking skills, honed at Publix Grocery Store. Proven ability to enhance customer satisfaction through effective communication and teamwork. Experienced in cash handling and maintaining cleanliness, ensuring a welcoming environment in fast-paced settings. Quick learner dedicated to delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Retail Cashier
Publix Grocery Store
10.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives on company policies and customer service protocols.
- Collaborated with team members to improve response times and enhance overall customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clean store floors and bathrooms using cleaners and proper technique
Food Runner /Kitchen Expeditor
Taste Tapas and Wine Bar
04.2022 - 10.2023
- Delivered food orders promptly to ensure customer satisfaction and efficient service.
- Assisted servers by communicating order details and managing special requests effectively.
- Maintained cleanliness of dining area, including tables and utensils, to promote a welcoming environment.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery processes.
- Clean kitchen and ensure no messes in kitchen
Education
High School Diploma -
Choctawhatchee Highschool
Fort Walton Beach, FL05-2024
Associate of Arts - Computer Science
Northwest Florida State College
Niceville, FL05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Quick learner
- Teamwork and collaboration
- Time management
- Strong work ethic
- Effective multitasking
- Cash handling
- Cleaning and sanitizing
- Hospitality service expertise
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved two promotions within one year of working at Publix Grocery Store
- Employee of the month in first year of working at Publix
Interests
Timeline
Customer Service Representative/Retail Cashier
Publix Grocery Store
10.2023 - Current
Food Runner /Kitchen Expeditor
Taste Tapas and Wine Bar
04.2022 - 10.2023
High School Diploma -
Choctawhatchee Highschool
Associate of Arts - Computer Science
Northwest Florida State College
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