Isaiah Edwards
Houston,Texas
Summary
Accomplished Payroll Manager and Customer Service Representative with a proven track record at Gottis and Apple. Expert in payroll processing and auditing, coupled with exceptional customer service skills, leading to enhanced employee satisfaction and client retention. Skilled in resolving discrepancies and positive relationships, demonstrating a commitment to accuracy and empathetic dispute resolution.
Overview
4
4
years of professional experience
Work History
Payroll Manager
Gottis
10.2021 - Current
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Calculated and provided accurate data on overtime, vacation, and sick hours to update payroll processing database.
- Calculated deductions and processed payroll for employees.
- Reviewed time records for 50 employees to verify accuracy of information.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
Customer Service Representative
Apple
01.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Apollo Senior Highschool
Saint Cloud06.2018
Skills
- Weekly payroll processing
- Payroll Processing
- Reviewing timesheets
- Payroll Auditing
- Payroll System Implementation
- Resolving discrepancies
- New hire processing
- Maintaining employee records
- Customer Service
- Willing to Learn
- Decision-Making
Timeline
Payroll Manager
Gottis
10.2021 - Current
Customer Service Representative
Apple
01.2021 - 09.2021
High School Diploma -
Apollo Senior Highschool
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