Isaiah Eubanks

• Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
• Answered in-depth questions about company offerings, service policies and benefits of each plan.
• Navigated multiple computer systems expertly to handle customers' sales and service needs.
• Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
• Researched client requests to create best possible solutions for diverse needs.
• Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Sought ways to improve processes and services provided.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Trained staff on operating procedures and company services.
• Increased efficiency and team productivity by promoting operational best practices.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Maintained 10% conversion rate on new contacts by using persuasive communication skills

• Communicated with clients to understand property needs and preferences.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Maintained connections with clients to encourage repeat business and referrals.
• Reviewed market research data and changed sales plans accordingly.
• Conducted comprehensive market analysis to identify opportunities for investors.
• Generated leads for sales and rental properties through cold calls and referrals.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.

Skills:

- Customer Demographics

- Customer Development

- Conversion Optimization

- Metrics

- Lead Generation

- Landing Pages

- Customer Relationship Management

- Profitability

- People Skills

- Pricing

- Product Market Fit

- Tactics

-10X

- Thinking

- Time Management

- Productivity

- Goal Setting

- Habits

- Getting Things Done

- Tips and Hacks

- Conversations

- Concentration

- Self Motivation

- Motivation

- Organization

- Work Life Balance

• Finding Leads
• Cold Calls
• Booking Appointments
• Negotiations

Skills:

- Brand Awareness

- Brand Strategy

- Brands and Branding

- Broadcast Media

- Commercial Media

- Email Clients

- Email Marketing

- Email Deliverability

• Analyzed customers' financial situations to recommend appropriate life insurance policies
• Explained advantages, features, and disadvantages of various policies to promote sale of plans

Skills:

- Names and Naming

- Networking

- New Media

- Newsletters

- Online Video

- Personal Branding

- Personal Networking

- Taglines

- Web Marketing

- Scheduling

• Selling health and care products online with a strong 17 consistent customer base
• Montana State University Northern years of Tech, Keyboard and Software Engineering in school
• Studied Psychology, Business and Telecommunications

Skills:

- Internet Advertising

- Making Friends

- Marketing Strategy

- Meeting New People

- Mobile Advertising

- Mottos

- Product Branding

- Professional Networking

- Public Speaking

- Reputation Management

- Slogans

- Social Advice

- Social Branding

- Social Graph

- Social Media

- Social Media Management

- Social Media Marketing

- Social Media Strategy

- Advertising

- Advertising Agencies

- Affiliate Marketing

- B2B Marketing

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Monitored customers for signs of security concerns and escalated issues to management.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Wrapped, boxed and weighed bakery department products.
• Helped customers locate products and checked store system for merchandise at other sites