THOMASINE M. JENKINS

- Creates impactful Bi-state promotions and events, consistently generating leads

- Spearheaded Pride/LGBT+ focused events in Washington State & Ohio, enhancing public relations and community relationships

- Develops and executes marketing plans for social media, email, and print campaigns

- Manages advertising campaigns and sponsorships

- Implements effective marketing strategies for B2B, B2C, D2C initiatives

- Enhances referral building through local community events and networking with businesses

- Establishes Chambers of Commerce partnerships to drive referrals

- Conducts training and provides ongoing support to sales team and managers

- Plans, schedules, and executes field operations

- Manages accounts and ensures excellent product servicing

- Executes successful new store openings and business driving plans

- Worked with software systems including Salesforce, SharePoint, Excel, Outlook, Zoom, Teams, PowerPoint, and Power BI

- Developed marketing calendars for sales agents and implemented action plans aimed at generating leads and increasing sales

- Created marketing plans and flyers

- Collaborated with local Chambers of Commerce

- Engaged in B2B and B2C, D2C marketing efforts

- Coordinated grand openings and ribbon-cutting events

- Managed the closure of business units

- Oversaw national promotions and registration campaigns

- Organized various events

- Established corporate partnerships and negotiated sponsorship contracts

- Ordered supplies and managed training sessions

- Ran reports and conducted weekly meetings

- Presented during the annual meeting

- Met with sales leaders and senior sales leaders

- Managed promotional orders and corporate card expenses

- Forecasted for focus stores and handled corporate scheduling and travel bookings

- Implemented marketing strategies across multiple states

- Ordered uniforms for new hires

- Created 90-day marketing plans and launched marketing campaigns

- Refined marketing strategies using data-driven success metrics, such as KPI, to enhance goals and improve attachment rates

- Analyzed areas of improvement in conversion rates, achieving 30 quotes per week

- Understood where these metrics come into play.

• Conducted regular market research to stay informed about industry trends and consumer preferences, informing future campaign strategies.
• Boosted sales volume by overseeing marketing budget, promotions and contents to generate leads.
• Developed creative presentations, trend reports, kitted assets, and product data sheets.
• Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
• Created and managed social media campaigns to increase brand engagement.
• Increased brand awareness by developing and implementing strategic marketing campaigns.
• Mentored junior team members, fostering a culture of continuous learning and professional development within the department.

• Achieved a 23% increase in book of business through strategic planning of networking promotional events
• Oversaw marketing efforts for assigned business unit
• Served as agent of record for business unit location
• Managed and scheduled up to 3 agents
• Provided key consultation to policy holders
• Advised on policy features and benefits
• Conducted vehicle inspections
• Troubleshot any issues with insurers' policies
• Handled endorsements on policies
• Responded to customer calls swiftly to resolve issues and answer questions.
• Built strong relationships with clients through consistent communication and excellent customer service.

• Carried out multi-channel marketing & advertising plans to capture market share in the state of Florida
• Executed various promotions
• Set up and established insurance carriers
• Wrote homeowners and commercial policies
• Established commercial insurance placement for large and small businesses
• Achieved company growth by implementing strategic plans and streamlining operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

• Quoted and bound commercial policies in a fast-paced setting
• Maintained up to date knowledge on commercial lines business
• Administrative duties
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

• Human Resource management - onboarding and termination of staff including ARNP, Physicians, Medical Assistant and LPNS
• Back-office duties, work up for the patients, and administer injections and vitals
• Front office duties: scheduled patients, confirmed appointments and entering of daily charges
• Balanced daily bank deposits
• Created work schedules
• Oversaw medical billing
• Drafted budgets
• Implemented policy changes
• Procured medical equipment and supplies
• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Hired, trained and supervised employees to maintain team of high performers.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Coordinated community outreach efforts to promote health education and build strong connections between the clinic and local residents.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.

• Increased the facility revenue for the private insurance and private pay clients
• Supervised the financial case managers for the department on all six off-site facilities
• Implemented forms to improve the collection of client data and verification of client coverage
• Set up policy and procedures for Financial Case Managers
• Partnered with insurance companies to establish contracts and proposals for future case managed clients
• Balanced daily bank deposits
• Created work schedules
• Coding Specialist and medical billing
• Collaborated with other departments to enhance overall business strategies and objectives.
• Achieved cost savings by identifying inefficiencies within operational workflows and recommending improvements.

• Financial manager for large occupational clinic
• Updated staff on any coding and insurance changes
• Worked off agency & error report
• Handled all supervisor patient complaint calls
• Processed all payer's write offs and adjustments
• Served as representative in clinic meeting on training issues
• Maintained up to date knowledge of workman's comp
• & L&I laws
• Trained in coding and billing for physical therapists

Acquired my insurance license Property & Causality, Life, Health and

Annuities