Isaiah Franklin

Execute a diverse array of administrative tasks aimed at facilitating the smooth progression of broker enrollments.

• Conduct initial proofreading of commercial contracts to identify and rectify any errors, ensuring the integrity and legality of documents.

• Employ various tools and software solutions, including Adobe Acrobat, Microsoft Excel, and internal CRM systems, to generate contract packets for efficient processing.

• Reconcile, process, and accurately record brokerage transactions to ensure precision and compliance.

• Generate daily spreadsheets containing detailed information on confirmed enrollments and potential closed accounts, providing brokers with valuable insights for informed decision-making and strategic planning.

Offer expert advice to both existing and potential customers thinking of enrolling in an alternate energy supply program, aligning our products and services with their specific needs and expectations.

• Consult with customers on their current residential gas/ electric usage in deregulated energy states and offer a variety of digital products in the form of fixed rate prices over contracted terms.

• Efficiently manage customer accounts by performing essential maintenance tasks, including recording call information, processing new enrollments, renewals, or cancellations promptly and reaching out to relevant departments to address customer inquiries or issues effectively

• Conducting outbound and inbound telemarketing efforts aimed at acquiring new customers and retaining existing ones.

• Addressing and responding to customer inquiries regarding product offerings, providing comprehensive information and assistance.

• Proactively researching and resolving questions and concerns raised by new and existing customers, ensuring high levels of satisfaction and retention.

• Provided exceptional customer service by answering calls and assisting customers with troubleshooting and installing Spectrum cable boxes and equipment.
• Utilized expertise and available tools to diagnose and resolve customer issues promptly and effectively.
• Offered step-by-step guidance to customers in resolving technical issues remotely, ensuring a seamless experience.
• Coordinated with Spectrum technicians for onsite assistance when necessary, ensuring timely resolution of complex problems.

• Efficiently manage the reception of large daily shipments of used golf clubs from courses across the US, ensuring accurate inventory tracking and organization.

• Scan product to accurately categorize products into the system, maintaining records for inventory management.

• Select refurbished clubs from inventory and prepare them for outgoing orders, ensuring quality control and timely fulfillment of customer requests.

• Received, inspected, and assessed both new and used Cisco products and other large-scale networking equipment for quality and condition.
• Conducted thorough grading of used products based on appearance and packaging, adhering to established standards.
• Performed testing procedures on devices to verify functionality and ensure operational integrity.
• Prepared graded products for shipping by packaging and labeling them according to company protocols, facilitating efficient order fulfillment.

• Orchestrated the fulfillment of large orders for restaurants, sourcing and delivering a broad spectrum of ingredients and cooking products.
• Safely transported products to numerous restaurants across Austin and San Antonio, prioritizing timely deliveries while conducting thorough invoice verifications to guarantee accuracy.

• Located and transported electronic components for diverse applications, to electronics engineers across the site
• Conducted audits and maintained inventory records, identifying stock shortages and initiating reordering processes.
• Demonstrated attention to detail in handling delicate and sensitive electronic parts, prioritizing their safe transport and storage to prevent damage or loss.
• Collaborated closely with engineering teams to understand specific project requirements and efficiently fulfill component requests, contributing to seamless project workflows.
• Implemented best practices for inventory management, including organizing stockrooms and implementing labeling systems, to enhance efficiency and accuracy in locating and retrieving electronic parts.

• Create and modify mobile service plans for customers while explaining and simplifying some of the more complex terms of their plans -Set customers up with phones and devices that fit their lifestyle -Assist other departments with sales -keep track of personal sales and customer interaction -Upsell product to customers in order to fill all their needs the first time -Deal with sensitive personal information in a responsible way