Victoria Martin
DeSoto,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Santanna Energy Services
Corsicana, TX
03.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Licensed Insurance Agent
United Healthcare
Ennis, TX
08/10/15 - 03.2022
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Maintained accurate records of client information including contact details and policy changes.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Provided guidance and support to less experienced agents during onboarding process.
Education
Associate of Business Administration - Business Administration
Navarro College
Corsicana, TX05-2017
Skills
- Appointment Scheduling
- Account Updating
- Information Security
- Data Entry
- Paperwork Processing
- Data Collection
- Inbound and Outbound Calling
- Call Management
- Product Knowledge
- Scheduling
- Microsoft Office Expertise
- Report Generation
- Product Sales
- Research
Timeline
Customer Service Representative
Santanna Energy Services
03.2022 - Current
Licensed Insurance Agent
United Healthcare
08/10/15 - 03.2022
Associate of Business Administration - Business Administration
Navarro College
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