Isaiah Gaddy
NANM LLC
Philadelphia,PA
11
years of professional experience
Sales and Customer Service Professional with expertise in communication and negotiation. Delivers exceptional customer experiences through tailored solutions that drive loyalty and revenue. Skilled in training, managing, and mentoring teams while promoting positive interactions across all levels. Seeking a full-time role that leverages strong interpersonal, time management, and problem-solving skills.
Work History
Maintenance Technician
10 Years 8 Months- Implemented preventive maintenance schedules, reducing emergency repairs and extending equipment lifespan.
- Diagnosed and repaired mechanical failures in machinery, enhancing operational efficiency and minimizing downtime.
- Conducted routine inspections of equipment to ensure optimal functionality and compliance with safety standards.
- Trained junior technicians on best practices for equipment maintenance and safety protocols, fostering team competency.
Program Manager
2 Years 1 Month- Led cross-functional teams to develop and implement program strategies aligning with organizational goals.
- Managed project timelines, ensuring adherence to milestones and deliverables across multiple initiatives.
- Analyzed program performance data to identify areas for improvement and inform strategic planning decisions.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Oversaw resource allocation, optimizing team performance and enhancing operational efficiency across projects.
College Agent
1 Year- Resolved customer complaints promptly to strengthen professional relationships.
- Followed up on customer inquiries to ensure satisfaction with solutions provided.
- Followed up on customer inquiries to assess satisfaction with provided solutions.
- Educated clients on policies and procedures to ensure understanding.
Front Line Cook
1 Year 6 Months- Operated varied kitchen equipment, adhering to safety guidelines to ensure smooth operation and minimize risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Packaged leftover food securely for refrigeration to maintain quality. and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Monitored food temperature regularly to ensure compliance with cooking standards and safety regulations.
Retail Sales Associate
4 Months- Greeted customers, assisting with product inquiries and selections to enhance their shopping experience.
- Stocked merchandise, labeling items and arranging by size or color to ensure easy access and a tidy presentation.
- Organized merchandise racks and displays to create an inviting shopping environment and highlight promotions.
- Stocked merchandise, clearly label items, and arrange according to size or color.
Camp Supervisor
2 Months- Led and coached instructors in program delivery through demonstration, observations, and follow-up
- Managed program operations by clearly communicating expectations and ensuring staff accountability for responsibilities
- Led and coached instructors in program delivery through hands-on demonstrations, structured observations, and targeted follow-up
- Developed relationships with new staff members and assisted existing staff members in their career development.
- Built strong relationships with new staff and supported existing staff in their professional growth and development.
Education
Some College (No Degree) - Business
Some College (No Degree) - Finance
High School Diploma
- Varsity Football Captain ('19, '20)
- 19 Scholarship Offers
- First Team All-State Linebacker ('19, '20)
- Second Team All-Conference Offensive Line ('20)
- First Team All-Conference Defense ('19, '20)
- 3.0 GPA
Skills
Customer Service
Data Interpretation
Problem-solving skills
On-The-Job Training
Workplace training
Locating Merchandise
Hand and power tools
Equipment installation
OSHA
Detail-oriented
Critical thinking
Positive attitude
Timeline
Program Manager
Open Arms Group
08.2024 - 09.2026Read More
College Agent
New York Life Insurance Co
09.2023 - 09.2024Read More
Front Line Cook
Cheesecake Factory Restaurant
02.2023 - 08.2024Read More
Retail Sales Associate
Insomnia Cookies
08.2020 - 12.2020Read More
Camp Supervisor
Philadelphia Work Ready
06.2016 - 08.2016Read More
Maintenance Technician
NANM LLC
01.2016 - CurrentRead More
Neumann Goretti Catholic High School
High School Diploma
Read More
University of Tennessee - Knoxville
Some College (No Degree) from Finance
Read More
Kutztown University of Pennsylvania
Some College (No Degree) from Business
Read More