Isaiah Gadson
Elk grove,CA
Summary
As an encouraging and analytical problem-solver, possessing a unique talent for team building, leading, and motivating others. Exceptional customer relations aptitude and relationship-building skills enable excelling in fostering positive connections. Strong focus on independent decision-making and sound judgment, consistently contributing to the company's success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance. A strong leader and problem-solver with the primary goal of streamlining operations, reducing costs, and promoting organizational efficiency. Continuously striving to positively impact the company's success through independent decision-making skills and sound judgment.
Overview
9
9
years of professional experience
Work History
Security Guard
AMPM Private Security
Stockton, CA
01.2024 - Current
- Monitor and secure assigned premises to ensure the safety of personnel and property
- Conduct routine patrols and report any security breaches or unusual activities
Provide excellent customer service while enforcing security protocols - Collaborate with law enforcement and emergency services when required
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
Retail Store Manager / Regional In Training
T-MOBILE
Antelope, CA
11.2019 - Current
- Managed inventory control processes to restore back stock, control costs, and maintain -sales floor levels to meet customer needs
- Optimized store displays and appearance via strategic merchandising
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Trained team members in successful strategies to meet operational and sales targets
- Completed routine store inventories
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Coached employees and trained on methods for handling various aspects of sales,complicated issues, and difficult customers
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance
- Managed new employee orientation training process for more than 50 employees each year
- Coordinated technical training and personal development classes for staff members
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Trained staff during demonstrations, meetings, conferences, and workshops
- Managed all exempt employee coaching, training, and performance improvement actions
- Tested all training software and hardware prior to commencing training programs
- Created in-depth training manual for all employees
- Trained new hires to perform cross-training exercises with experienced workers.
Caregiver
IHSS Sacramento County
Sacramento, CA
11.2015 - 08.2022
- Delivered in-home care to disabled adults
- Promoted social, emotional and physical health through diverse activities
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
RETAIL ASSISTANT MANAGER
T-MOBILE
Sacramento, CA
11.2017 - 09.2018
- Maintained sound knowledge of company product suites
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations
- Maintained accurate records of sales and customer information
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation
- Assisted customers in determining cellular phone needs by asking open-ended questions
- Clarifying advantages and disadvantages of each product and explaining products by ratings
- Operated product tools, equipment and point of sale terminals
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
Florin high school
Sacramento, CA06.2017
Skills
- Security & Risk Management: Surveillance monitoring, emergency response, incident reporting, de-escalation, and law enforcement coordination
- Sales & Customer Relations: High-volume sales, revenue growth strategies, customer retention, upselling techniques, and loyalty programs
- Leadership & Team Development: Staff hiring, training, performance coaching, conflict resolution, and multi-location management
- Retail & Operations Management: Merchandising, inventory control, POS systems, vendor coordination, and process improvement
- Caregiving & Personal Assistance: Patient support, medication administration, disability assistance, and health & safety compliance
- Business Strategy & Growth: Competitive market analysis, budget management, strategic planning, and goal setting
Accomplishments
- Successfully initiated two key partnerships leading to a 20% revenue increase.
- Managed high-performing store locations ranking in the top 20% of T-Mobile nationwide.
- Spearheaded training initiatives, improving employee retention and performance.
- Recognized for leadership and customer service excellence in multiple roles.
References
Andres Munoz ~ +1 (916) 903-3241
Abdul Shahbaz ~ +1 (916) 707-7777
Timeline
Security Guard
AMPM Private Security
01.2024 - Current
Retail Store Manager / Regional In Training
T-MOBILE
11.2019 - Current
RETAIL ASSISTANT MANAGER
T-MOBILE
11.2017 - 09.2018
Caregiver
IHSS Sacramento County
11.2015 - 08.2022
High School Diploma -
Florin high school