ISAIAH GARRIGA
Whitehall
Summary
Dynamic and dedicated professional with extensive experience in customer service and safety management at View Inn Hotel. Proven ability to resolve conflicts and ensure guest satisfaction while maintaining high standards of cleanliness and safety. Proficient in first aid and CPR, demonstrating strong communication and teamwork skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
View Inn Hotel
Bethlehem
07.2024 - 11.2025
- Greeted guests upon arrival and facilitated check-in procedures efficiently.
- Managed phone calls, directing inquiries to appropriate departments to enhance guest experience.
- Resolved guest complaints, de-escalating issues to maintain customer satisfaction.
- Collaborated with housekeeping to ensure prompt room readiness for incoming guests.
- Loaded, unloaded, and relocated materials between storage and production areas.
- Utilized problem-solving skills to resolve issues independently and effectively.
Lifeguard
Olympic Gardens Apartments
Whitehall
06.2024 - 09.2024
- Ensured swimmer safety by monitoring pool area and enforcing rules consistently.
- Delivered prompt emergency response, administering first aid as needed.
- Maintained proficiency in first responder skills, including first aid and CPR.
- Conducted routine maintenance tasks to uphold pool area cleanliness and hygiene.
- Monitored guest safety in and around the swimming pool.
- Addressed guest concerns, providing friendly customer service.
Lifeguard
Fox Meadow Apartments
Whitehall
05.2023 - 09.2024
- Administered first aid and delivered prompt emergency response to protect guest well-being.
- Maintained proficiency in first responder skills, including first aid and CPR.
- Monitored guest safety in and around the swimming pool.
- Monitored pool area and enforced rules to ensure swimmer safety and prevent incidents.
- Conducted routine maintenance tasks to uphold pool area cleanliness and hygiene.
- Provided friendly customer service to address guest concerns and enhance their pool experience.
Lifeguard
YMCA
Bethlehem
12.2023 - 08.2024
- Instructed diverse groups in swimming techniques and water safety.
- Ensured swimmer safety by monitoring pool area and enforcing rules consistently.
- Monitored guest safety in and around the swimming pool.
- Delivered prompt emergency response, administering first aid as needed.
- Maintained proficiency in first responder skills, including first aid and CPR.
- Conducted routine maintenance tasks to uphold pool area cleanliness and hygiene.
- Addressed guest concerns, providing friendly customer service.
Education
High School -
Whitehall High School
Whitehall, PASome College (No Degree) - Computer Science
Lehigh Carbon Community College
Schnecksville, PA03-2026
Skills
- First aid training
- Cleaning procedures
- Conflict de-escalation
- Customer service
- Phone etiquette
- Flexible and Adaptable
- Time Management
- Heavy Lifting
- Building Maintenance
- Team Collaboration
- Organizational skills
- OSHA Compliance
- Strong communicator
- Pool Maintenance
- Swim Instruction
- C, Java, SQL programming
Timeline
Front Desk Receptionist
View Inn Hotel
07.2024 - 11.2025
Lifeguard
Olympic Gardens Apartments
06.2024 - 09.2024
Lifeguard
YMCA
12.2023 - 08.2024
Lifeguard
Fox Meadow Apartments
05.2023 - 09.2024
High School -
Whitehall High School
Some College (No Degree) - Computer Science
Lehigh Carbon Community College