Isaiah Goodwin
Lansing ,KS
Summary
Dynamic leader with proven success at Hibbett Sports, enhancing customer satisfaction and streamlining operations. Excelled in customer service and problem-solving, mentoring staff to exceed performance goals. Implemented effective loss prevention, optimizing productivity within budget constraints. Skilled in POS systems and team leadership, significantly improving service quality and operational efficiency.
Overview
3
3
years of professional experience
Work History
Store Manager
Hibbett Sports
Leavenworth, KS
07.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Lansing High School 9-12
Lansing, KS05.2017
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Recruitment and hiring
- POS Systems
- Goals and performance
- Policies and Procedures
Timeline
Store Manager
Hibbett Sports
07.2021 - Current
Lansing High School 9-12