Isaiah Holder
Summerville,GA
Summary
Proven Low Voltage Technician with a track record of enhancing system efficiency and customer satisfaction at Scdatacom. Skilled in low voltage wiring and project coordination, coupled with exceptional problem-solving abilities and effective communication. Achieved significant improvements in system performance and reliability, ensuring over 90% customer retention through high-quality service and technical expertise. Successful at applying electronics, electrical circuitry expertise to different practical issues. Skilled in investigating and diagnosing problems and completing root cause analysis. Understands technical information and devises forward-thinking effective solutions that help customers achieve operational and safety targets. Hardworking Low Voltage Technician tasked with installing camera system components based upon specifications and blueprints. Committed employee promoting exemplary attendance record and skill training other team members to achieve performance goals. Reliable Low Voltage Technician with a strong knowledge in troubleshooting electrical issues.
Overview
11
11
years of professional experience
Work History
Low Voltage Technician
Scdatacom
09.2022 - Current
- Mounted panels for motion detectors, keypads and controls.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
- Demonstrated system use, maintenance and care to customers.
- Proactively identified potential issues in low voltage systems for early resolution, preventing costly future problems.
- Optimized system performance with routine maintenance of low voltage equipment and components.
- Assisted in training new hires on company policies, procedures, safety protocols for efficient integration into the workforce.
- Enhanced safety by troubleshooting electrical issues, identifying hazards, and implementing corrective measures.
- Demonstrated reliability as a team member by consistently meeting deadlines without compromising quality standards.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Increased customer satisfaction with professional communication skills when explaining technical information clearly.
- Improved system efficiency by installing and maintaining low voltage wiring, devices, and control systems.
- Contributed to business growth by providing exceptional service that resulted in repeat customers and referrals.
- Achieved consistent accurate results with attention to detail when working with complex schematics or blueprints.
- Exceeded client expectations with thorough testing procedures that ensured optimal performance of installed systems.
- Safeguarded clients'' property during installations by adhering to best practices for cleanliness and damage prevention.
- Collaborated closely with project managers to ensure timely completion of installations and repairs.
- Successfully managed multiple projects and several work teams on consistent basis.
- Supported team members in completing projects successfully through effective collaboration and knowledge sharing.
- Streamlined operations by organizing tools, materials, and workspaces for maximum efficiency.
- Conducted regular preventive maintenance checks on low voltage equipment which increased overall system longevity.
- Trained newly hired technicians on proper installation of low voltage wiring systems.
Bury Drop Technican
Windstream Communications, Inc.
02.2020 - 07.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Installer
Windstream Communications, Inc.
03.2017 - 07.2022
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
Infantry Squad Leader
United States Army
10.2013 - 07.2021
- Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
- Improved squad performance by implementing rigorous training and evaluation methods.
- Mentored junior soldiers on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.
- Developed cohesion among team members through regular team-building exercises and open communication.
- Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
- Coordinated with higher command echelons for resource allocation, sharing valuable intel from ground-level observations to inform decision-making processes.
- Ensured mission success with thorough planning, preparation, and execution of tactical operations.
- Provided comprehensive after-action reviews following each operation, identifying areas for improvement and refining tactics as necessary.
- Evaluated subordinates'' job performances using objective criteria to recommend promotions or disciplinary actions when needed.
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
- Conducted regular physical fitness tests to ensure optimal performance levels among squad members during strenuous activities or combat situations.
- Coordinated infantry positioning and equipment locations to facilitate safety and efficiency.
- Implemented risk mitigation measures during operations to minimize potential threats to personnel safety and mission objectives.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
Education
Certificate - Tower Climbing
Pinnacle Career Institute
Kansas City, MO06.2022
High School Diploma -
Lafayette High School
Lafayette, GA03.2013
Skills
- Low Voltage Wiring
- Access Control Systems
- Network Troubleshooting
- Control Panel Wiring
- IP Networking
- Troubleshooting Techniques
- Staff Training
- Fiber Optic Installation
- CCTV installation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Dependable and Responsible
- Reliability
- Multitasking
- Excellent Communication
- Team Collaboration
- Customer Relations
Timeline
Low Voltage Technician
Scdatacom
09.2022 - Current
Bury Drop Technican
Windstream Communications, Inc.
02.2020 - 07.2022
Installer
Windstream Communications, Inc.
03.2017 - 07.2022
Infantry Squad Leader
United States Army
10.2013 - 07.2021
Certificate - Tower Climbing
Pinnacle Career Institute
High School Diploma -
Lafayette High School
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