Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Isaiah Inesta

Sarasota,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in customer service relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


With the right leadership I can learn to lead.

Overview

9
years of professional experience

Work History

Maxx Auto Sales & Service LLC

Customer Service Representative
2021.01 - Current (3 years & 8 months)

Job overview

I help with 3 types of services offered at this company.

Checked in uhauls and took notes on the gas & mileage that the vehicle left and was returned with.

I took payments and scanned in drivers licenses.

Answered multi phone lines and took the appropriate notes to pass on to the manager and the owner.

Cleaned the store and went to purchase all the supplies needed for the business every week.

I separated the invoices every month and filed them in the appropriate folders.

I gave estimates on auto repairs & verified everything was done in the order that the owner wanted to prevent any and all liabilities.


Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Peltz Shoes

Sales Associate
2017.03 - 2017.12 (9 months)

Job overview

Assisted customers with trying on shoes and helped them find the right fit and the right level of comfort for the type of job they were working or the type of recreational activities that they were going to be performing.


Asked questions to gather information to help them find the correct fit.


Kept a clean work area


Participated in team meetings and took notes to go back through them in order to retain important information that would help me in the future.


Managed the cash register efficiently and double counted the cash I handed back to the customer in order to make sure my till was never short.


Also packaged and shipped online orders.



Best Buy Inc

Sales Associate
2015.02 - 2016.01 (11 months)

Job overview

Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.


Educated clients on current promotional offerings and products using persuasive selling tactics.


Helped customers locate products and checked store system for merchandise at other sites.


Assessed customer needs and utilized suggestive selling techniques to drive sales.


Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.


Created inviting environment for customers by maintaining store organization and cleanliness.


Wrapped, boxed and weighed bakery department products.

Education

Stepping Stones High School Odessa, FL

High School Diploma
12.2017

University Overview

I went back to school to get my high school diploma in 2017 because I wanted to find a better job in order to improve the quality of my life.

Skills

  • Data Collection
  • Service Upselling
  • Call Center Operations
  • Client Relations
  • Product Knowledge
  • Delivery Scheduling
  • Problem Resolution
  • Database Management
  • Store maintenance

Timeline

Customer Service Representative
Maxx Auto Sales & Service LLC
2021.01 - Current (3 years & 8 months)
Sales Associate
Peltz Shoes
2017.03 - 2017.12 (9 months)
Sales Associate
Best Buy Inc
2015.02 - 2016.01 (11 months)
Stepping Stones High School
High School Diploma
Isaiah Inesta