Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isaiah Jones

Charlotte,NC

Summary

Dynamic professional with a proven track record in high-pressure environments, including a notable tenure at Atrium Healthcare. Expert in critical thinking and customer service, I excel in roles requiring strong multitasking and active listening. Achievements include implementing effective crisis intervention strategies and enhancing client progress through individualized plans.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waiter

Crab Dujour
06.2024 - Current
  • Manage high volume of customers during peak hours, maintaining prompt and efficient service.
  • Enhance customer satisfaction by providing attentive service and anticipating guest needs
  • Maintain a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilize strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Psychiatric Technician

Atrium Healthcare
07.2022 - 12.2024
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.

Behavior Technician

Rebound Behavioral Health
01.2020 - 07.2022
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.

Warehouse Worker

UPS
10.2018 - 09.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

High School Diploma -

Port Richmond High School
Staten Island, NY
06-2017

Skills

  • Strong multitasking
  • Time management
  • Customer service
  • Attention to detail
  • Critical thinking
  • Active listening
  • Operating system expertise
  • Team collaboration
  • Verbal and written communication
  • Up-selling techniques

Certification

  • Basic Life Support Certification (BLS)
  • CPR/AED Certification

Timeline

Waiter

Crab Dujour
06.2024 - Current

Psychiatric Technician

Atrium Healthcare
07.2022 - 12.2024

Behavior Technician

Rebound Behavioral Health
01.2020 - 07.2022

Warehouse Worker

UPS
10.2018 - 09.2020

High School Diploma -

Port Richmond High School

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Isaiah Jones