Isaiah Keldon
Binghamton,NY
Summary
A results-oriented achiever determined to accomplish goals and drive success in fast-paced environments. Proactive and continuously learning to keep up with changes in technological advancements to deliver profound solutions when needed.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Consultant
Self Employed
03.2024 - Current
- Discussed service progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Contributed to service cost estimates and budgets based on assessment of client needs.
- Recommended upgrades and helped content creators and streamers to plan for technology to match growth.
- Developed clear specifications for service plans using customer requirements.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Education
Information Technology -
Strayer University
03.2025
Skills
- Remote Assistance
- Performance optimization
- Computer Literacy
- Troubleshooting
Certification
- TestOut IT Fundamentals Pro
- TestOut Network Pro
- TestOut PC Pro
- TestOut Security Pro
Timeline
IT Consultant
Self Employed
03.2024 - Current
Information Technology -
Strayer University
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