Isaiah Kottman
Prescott,AZ
Summary
Hardworking associate committed to providing customers all services in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Dedicated to mentoring and educating new team members. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members, and supervisors.
Overview
6
6
years of professional experience
Work History
In-N-Out Associate
In-N-Out Burger Store 184
Prescott, AZ
08.2022 - Current
- Provided customer service support for inquiries, complaints, and returns.
- Organized backroom areas to maintain a clean and organized work environment.
- Handled incoming calls from customers regarding orders or other inquiries.
- Maintained an up-to-date knowledge of store promotions, specials, and events.
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Answered customer questions and provided store information upon request.
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Utilizing janitorial equipment, rolling racks, and ladders to perform restocking and cleaning tasks.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Wheelie-Bin Boy
Self Employed Services
Prescott, AZ
02.2018 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
Education
High School Diploma -
Tri-City College Prep High School
Prescott, AZ05.2024
Associate of Arts -
Yavapai College
Prescott, AZ05.2024
Skills
- Workplace Safety
- Management Support
- Cash Handling and POS System Operation
- Work Planning and Prioritization
- Relationship Building and Communication
- Customer Service Interaction and Engagement
- Time Management
- Courteous and Professional
- New Hire Training
Affiliations
- Rollerblading
- Ice skating
- Gaming
- Plane watching
- Playing instruments
Accomplishments
- Chamber Orchestra Student of The Year Award (Received 2022)
Volunteer Work
- Worship team
- Media and slide operator
- Audio operator
- Livestream diagnoses operator
- Mission's trip to Mexico 2x participant
- Youth event organizer and student leader
Timeline
In-N-Out Associate
In-N-Out Burger Store 184
08.2022 - Current
Wheelie-Bin Boy
Self Employed Services
02.2018 - 08.2022
High School Diploma -
Tri-City College Prep High School
Associate of Arts -
Yavapai College
References
References available upon request.
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