Isaiah Kugmeh
Dallas,TX
Summary
Resourceful security officer and security supervisor with over 4 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations. Highly motivated worker often seeking out opportunities to improve skillset and be useful to team. Has no issues getting physical where the job requires it.
Overview
8
8
years of professional experience
Work History
Behavior Detection Officer
G4S Secure Solutions USA
Minneapolis, MN
03.2021 - 10.2021
- Made recommendations to improve security procedures and systems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Scanned work environment for building related safety hazards via frequent foot patrolling.
- Interviewed individuals and searched for body language/cover story indicators to assess their potential level of threat.
- Frequently reviewed case studies, current events, and all acronyms and procedures related to detecting AMOs (aggressor's method of operation)
- Detained individuals shoplifting from any of the various vendor stores located in the facility.
- Verbally deescalated disputes and potentially violent actors.
Lead Security Supervisor
G4S Secure Solutions
Minneapolis, MN
01.2019 - 03.2021
Kugmeh
- Provided security team leadership and contributed to on-call duties.
- Oversaw security team and managed scheduling and resource allocation.
- Hired, trained and managed staff of 30 associates.
- Updated payroll in labor scheduling to ensure employees were correctly paid.
- Created memos and updates for security procedures.
- Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
- Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
- Regularly met and interacted with the client to assess how best to meet needs.
- Assisted/acted as account manager when their tasks became too many or they were unavailable.
- Operated CCTVs to review employee infractions or other incidents.
- Inventoried all security equipment and submitted requests for needed material.
- Brainstormed ways to provide incentives for employees to increase their performance.
- Created write ups, verbal warnings, and training sessions for employees whom were underperforming.
Upscale Security Officer/Behavior Detection Officer
G4S Secure Solutions
Maple Grove, MN
03.2017 - 01.2019
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Responded to alarms and disturbances to maintain safety.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Monitored premises and recorded activity in daily officer reports.
- Verified integrity and accuracy of photo ID's and work orders before allowing access to restricted areas to begin working.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Operated and maintained x-ray and metal detection devices at building checkpoints.
Infantryman (11B)
MN Army National Guard
Saint Paul, MN
11.2013 - 05.2018
- Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level. (Highest PT score of 296)
- Maintained rifles, machine guns, and hand grenades, verifying weapon locations and supporting magazine operations.
- Carried out orders with precision from open and concealed positions.
- Established, camouflaged and maintained forward and support infantry positions.
- Engaged targets during different types of combat situations, including at night.
- As Platoon guide of basic training cycle for the the entirety of the 9 weeks and again for the 6 weeks at AIT, I delegated tasks, relayed commands from the drill sergeants, planned and coordinated attacks in various scenarios, and actively sought feedback from subordinates and superiors on what could be done to improve my leadership/management skills.
- Took up all presented opportunities to volunteer for extra duties including: inventorying, communication equipment training to teach others, learning the rifle simulator equipment, cleaning combat vehicles, etc.
- Received Army Achievement medal for outstanding work ethic, high PT score, caring for a suicidal soldier, and regularly taking up leadership roles for soldiers.
Sales Associate
Homegoods Stores
Plymouth, MN
12.2016 - 03.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Negotiated and closed deals with minimal oversight.
- Unboxed, inventoried, and organized new merchandise received on the truck.
Team Member
Papa Murphy's
Plymouth, MN
03.2016 - 06.2016
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Rotated through series of different stations based on team needs.
- Packed and scanned completed orders for accurate shipment to final destinations.
- Accurately prepared pizzas according to customer verbal or online orders.
- Answered customer queries relating to our products, deals, and recommendations.
Education
GED -
North Hennepin Community College
Minneapolis, MN06.2015
Skills
- Reporting and documentation
- Encryption
- Monitoring computer viruses
- Managing security breaches
- Risk mitigation
- Team management
- Reliable and trustworthy
- First Aid/CPR
- Flexible
- PPE use
- Security screening
- Interviewing others
- Daily status reports
- CCTV experience
- Staffing and scheduling
- Skilled in conflict resolution
- Report analysis
- Microsoft Word & Excel
- Physically fit
- Friendly, positive attitude
- Decision-making
Timeline
Behavior Detection Officer
G4S Secure Solutions USA
03.2021 - 10.2021
Lead Security Supervisor
G4S Secure Solutions
01.2019 - 03.2021
Upscale Security Officer/Behavior Detection Officer
G4S Secure Solutions
03.2017 - 01.2019
Sales Associate
Homegoods Stores
12.2016 - 03.2017
Team Member
Papa Murphy's
03.2016 - 06.2016
Infantryman (11B)
MN Army National Guard
11.2013 - 05.2018
GED -
North Hennepin Community College
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