Isaiah Lawrence
IT Professional
Des Moines,United States
Summary
Strategic Network Security Professional with 8 years of technical experience all while developing Cloud Architecture skills. Experienced in operating data communications systems and developing business solutions. Manages high-quality ICT and Internet solutions and has in-depth knowledge of servers, hardware, and data management. Proven record of evaluating system vulnerability, compiling actionable analysis, reporting threats, and recommending security improvements. Ability to quickly assess and troubleshoot complex problems involving a wide variety of information systems, work independently on large-scale projects, and thrive under pressure in fast-paced environments. I focus relentlessly on both security and reducing downtime, improving network speed, through rigorous optimization. I provide long-term vision, high-quality standards, a realistic threat model, and a deep background in operations and system administration.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Desktop Engineer
Federal Home Loan Bank of Des Moines
Des Moines, United States
08.2023 - Current
- Administered tasks for over 900 assets within the VMware Horizon/Vsphere environment, Including Servers and Persistent and non persistent VMs. Optimizing and configuring them to ensure operational efficiency and performance through meticulous data-driven analysis and implementation of best practices.
- Led the remediation of vulnerabilities across desktop and virtual cloud assets, utilizing Nexpose resulting in a significant 70% reduction in company risk assessment. Additionally, devised a comprehensive plan to ensure ongoing compliance, thereby establishing a robust vulnerability management system for the organization's assets.
- Played a key role in the installation, configuration, and maintenance of computer systems, servers, networks, and peripherals, including printers, VOIP and AV equipment, contributing to a 20% enhancement in overall IT infrastructure reliability
- Developed and maintained meticulous Service Now Knowledge Base documentation, encompassing procedures, and inventory records, which significantly improved IT asset management efficiency, resulting in a 50% reduction in audit preparation time.
- Administered user access and control within Active Directory using Group Policy Objects (GPOs) and stringent policy enforcement protocols. Ensured efficient provisioning and deprovisioning processes, maintaining strict adherence to organizational policies and security standards.
SGT - COMSEC Engineer
US Army
Iowa, United States
06.2016 - Current
- Leveraged advanced technical expertise to efficiently diagnose and resolve hardware and software issues for diverse computer systems and networks, achieving a 25% reduction in average problem resolution time
- Conducted comprehensive training sessions for personnel on IT equipment and software usage, resulting in a 30% increase in user proficiency and optimal system performance
- Played a key role in the installation, configuration, and maintenance of computer systems, networks, and peripherals, including printers, scanners, and telephones, contributing to a 20% enhancement in overall IT infrastructure reliability
- Implemented robust security measures, such as firewalls, antivirus software, and intrusion detection systems, safeguarding sensitive information and ensuring a 40% reduction in security-related incidents
- Developed and maintained meticulous technical documentation, encompassing procedures, and inventory records, which significantly improved IT asset management efficiency, resulting in a 50% reduction in audit preparation time.
Information Technology Support Specialist 1
Sammons Financial Group Companies
West Des Moines, United States
03.2023 - 08.2023
- Managed support for 2500+ systems, including servers, PC towers, and laptops, during an Active Directory Migration, reducing downtime by 20%.
- Implemented efficient policies, SOPs, and SLAs for the Ivanti Ticketing system, resulting in a 30% decrease in average issue resolution time.
- Led the EOL initiative, upgrading and decommissioning 500+ legacy devices, leading to a 25% improvement in the organization's security compliance.
- Pioneered the O365 Migration and legacy software transition, facilitating the smooth migration of 1500+ mailboxes and data, enhancing collaboration and data accessibility.
- Trained 200+ employees during the migrations, resulting in a 15% reduction in support requests and empowering staff to resolve minor issues independently.
- As the Asset Manager, accurately tracked and accounted for all technical assets, ensuring 100% inventory accuracy during audits.
Information Technology Help Desk
AT&T
Des Moines, United States
03.2022 - 03.2023
- Successfully handled customer inquiries and resolved technical issues as a Work from Home Customer Service Representative for AT&T, maintaining a 90% customer satisfaction rating based on post-interaction surveys
- Utilized a diverse set of communication tools, including phone, email, and chat, to interact with customers and resolve their technical issues, achieving a 25% reduction in average resolution time
- Demonstrated expert proficiency in utilizing AT&T's proprietary systems and tools to diagnose and troubleshoot customer issues, resulting in a 15% decrease in escalated cases
- Efficiently multitasked and prioritized tasks, meeting customer needs in high-pressure situations, and received recognition for handling 20% more cases than the team average
- Collaborated seamlessly with cross-functional teams, including technical support, network operations, and software development, leading to a 30% improvement in resolving complex customer issues.
Education
Associate of Arts and Sciences - AAS - Computer Science
Skills
- Cloud Computing (AWS, Azure/Entra, Intune)
- Network Administration (TCP/IP, DNS, DHCP,VPN - Cisco/Palo Alto)
- Cybersecurity (CrowdStrike, zScaler, Log Rhythm, Solar Winds)
- System Administration (Windows Server, AD)
- Virtualization (VMware, Hyper-V, Citrix)
- Scripting and Automation (PowerShell)
- Patch Management (ISEC, PDQ)
- Vulnerability Management (Nexpose)
- Ticketing Systems (Ivanti, Service Now)
- Information Security Compliance (GDPR, HIPAA, PCI DSS)
- Mobile Device Management (MDM) (Workspace One,Jamf)
- ITIL 4 Service Compliance
- Collaboration and Communication Platforms (Microsoft Teams, Slack,Webex)
- Technical Documentation and Reporting (Confluence, Service Now, KBA)
Certification
- (ISC)² CC (Certified in Cyber Security)
- CompTIA Security +
- CompTIA A+
- Google Cybersecurity Professional
- Google IT Support Professional
- Currently pursuing (Azure 900, Net+, CYSA+, AWS CCP, AWS SAA )
Timeline
Desktop Engineer - Federal Home Loan Bank of Des Moines
08.2023 - Current
Information Technology Support Specialist 1 - Sammons Financial Group Companies
03.2023 - 08.2023
Information Technology Help Desk - AT&T
03.2022 - 03.2023
SGT - COMSEC Engineer - US Army
06.2016 - Current
Des Moines Area Community College - Associate of Arts and Sciences - AAS, Computer Science
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