Open To Work
Isaiah Laws
Charlotte,NC
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Overview
8
8
years of professional experience
Work History
Salesperson
Dream Work Automotive
Charlotte, NC
08.2025 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Demonstrated vehicle features and benefits to potential buyers.
- Collaborated with team members to enhance customer service experiences.
- Developed key customer relationships to increase sales.
Retail Store Manager
T-mobile (Arch Telecom)
Concord, NC
08.2023 - 08.2025
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
Salesperson
Randy Marion Buick GMC
Huntersville, NC
09.2021 - 08.2023
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Showcased vehicle features and took customers on test drives in local area.
- Managed sales negotiations and financing options.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Adhered to standards of quality and service and industry regulations.
- Consistently exceeded quotas by pursuing and closing sales.
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Answered customer emails and telephone requests for information.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
Assistant Store Manager
T-Mobile (Arch Telecom)
Charlotte, NC
08.2020 - 04.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Described merchandise and services to customers.
- Recommended improvements to store procedures.
- Set up visually appealing promotional displays.
- Maintained store in clean and neat manner.
- Signed for incoming shipments in manager's absence.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
Store Associate/Rx
CVS Health
Charlotte, NC
03.2020 - 08.2020
- Bagged, wrapped and packaged purchases according to customer needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
Shift Manager
McDonald's
Charlotte, NC
06.2018 - 03.2020
- Managed day-to-day operations, including supervision and assignment delegation for all crew members.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Coached new team members on job tasks and performance strategies.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Gave input on how to improve training and employee productivity.
Education
High School Diploma -
Butler High School
Matthews, NC06.2019
Skills
- Sales techniques
- Customer relationship management
- Issue and conflict resolution
- Customer service
- Organization
Accomplishments
- Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
- Calmly and rapidly resolved customer conflicts and ensured they were happy with the results.
- Consistently generated additional revenue through skilled sales techniques.
- Promoted from Mobile Expert to Assistant Store Manager, in less than 12-months
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$80000/yr - $200000/yrTimeline
Salesperson
Dream Work Automotive
08.2025 - Current
Retail Store Manager
T-mobile (Arch Telecom)
08.2023 - 08.2025
Salesperson
Randy Marion Buick GMC
09.2021 - 08.2023
Assistant Store Manager
T-Mobile (Arch Telecom)
08.2020 - 04.2021
Store Associate/Rx
CVS Health
03.2020 - 08.2020
Shift Manager
McDonald's
06.2018 - 03.2020
High School Diploma -
Butler High School