Isaiah Lee
Securitas Security Services USA
Atlanta,GA
5
years of professional experience
Work History
Security Officer
2 Years 6 Months- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to identify potential hazards and security risks.
- Responded quickly to alarms and emergencies, coordinating with local authorities.
- Enforced company policies regarding access control and visitor management.
- Assisted visitors by providing directions and answering security-related inquiries.
- Prepared detailed reports on incidents, accidents, or unusual activities observed.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Enforced access control measures in accordance with established procedures.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Attended trainings related to job duties such as CPR and First Aid certification courses.
- Performed CPR and basic life support techniques to stabilize patients.
- Provided emergency first aid, CPR, basic life support and Heimlich maneuver procedures when needed.
Warehouse Associate
2 Years 2 Months- Operated material handling equipment to efficiently transport goods within warehouse.
- Assisted in inventory management, ensuring accuracy and timely restocking of items.
- Collaborated with team members to optimize workflow and improve order fulfillment processes.
- Trained new associates on safety protocols and standard operating procedures for warehouse tasks.
- Coordinated with supervisors to address operational challenges and streamline logistics operations.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Customer Service Representative Part time
1 Year 4 Months- Collaborated across departments to resolve customer-related issues.
- Anticipated needs and resolved problems to keep customers happy.
- Informed customers of promotions and special offers to increase sales.
- Managed customer calls efficiently in fast-paced call center environment.
- Followed up on unresolved cases to keep customers informed of progress towards solution.
- Answered customer inquiries via phone, email, and chat.
- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Assisted customers with inquiries and issues through various communication channels.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Highschool
Skills
Attention to Detail
Adaptability and Flexibility
Decision Making Capabilities
Eco-friendly Practices
Inventory Management
Organizational Skills
Customer Service Excellence
Customer Relations
Asset recovery
Investigation techniques
Security management
Timeline
Security Officer
Securitas Security Services USA
02.2024 - CurrentRead More
Customer Service Representative Part time
TTEC Technology
10.2022 - 02.2024Read More
Warehouse Associate
Amazon
02.2022 - 04.2024Read More
Charles R. Drew Highschool
Highschool
Read More