Isaiah Lugo
Queen Creek,AZ
Summary
Versatile and adaptable professional with a background in both front and back of house operations. Known for effective problem-solving and clear communication, ready to leverage expertise to enhance service efficiency and guest satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Employee - Back of House Employee
Chick-fil-A
Queen Creek, AZ
06.2025 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and retention.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure smooth operations during peak hours, improving service flow.
- Adapted to diverse roles, including cashier and food runner, enhancing overall operational flexibility.
- Implemented best practices for food safety and hygiene compliance, contributing to a safe dining environment.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Education
High School Diploma -
Combs High School
San Tan Valley, AZ09.2027
ASE - AUTOMOBILE - ENGINE REPAIR - Automotive Engineering
EVIT
Mesa, AZ12.2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Team collaboration
- Multitasking and organization
- Phone etiquette
- Professional appearance
- Up-selling strategies
- Food safety knowledge
- Clear communication
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front of House Employee - Back of House Employee
Chick-fil-A
06.2025 - Current
High School Diploma -
Combs High School
ASE - AUTOMOBILE - ENGINE REPAIR - Automotive Engineering
EVIT