Isaiah Mathis Smith
Trenton,NJ
Summary
Dynamic leader with a proven track record at Wegmans Supermarket, excelling in team motivation and store operations. Mastered customer loyalty enhancement and operational efficiency, significantly boosting customer satisfaction. Skilled in both relationship building and effective communication, adept at fostering team collaboration and driving results through innovative sales strategies and exceptional service delivery.
Overview
15
15
years of professional experience
Work History
Pizza Shop Team Leader
Wegmans Supermarket
10.2015 - 07.2024
- Conducted regular performance reviews for team members to help them set and achieve goals, ultimately contributing to the success of the store.
- Maximized customer loyalty with personalized service, special promotions, and reward programs designed specifically for repeat customers.
- Enhanced customer satisfaction by providing exceptional service and addressing issues promptly.
- Successfully managed a diverse team of employees by fostering an inclusive environment that valued each individual''s unique skills and perspectives.
Deli
Wegmans Supermarket
09.2012 - 10.2015
- Enhanced customer satisfaction by providing exceptional deli product recommendations and personalized service.
- Managed deli operations efficiently, resulting in reduced labor costs without sacrificing customer service quality.
- Developed loyal customer relationships through knowledgeable assistance with specialty products such as cheeses, meats, and prepared foods.
- Reduced food waste by implementing proper inventory management and rotation practices.
Bakery
Wegmans Supermarket
12.2010 - 09.2012
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Cashier
Wegmans Supermarket
11.2009 - 12.2010
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
Trenton Central High School
Trenton, NJ06.2009
Skills
- Team motivation
- Store operations
- Delegation Abilities
- Sales strategy development
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
- Reliability
- Team Collaboration
- Effective Communication
- Relationship Building
Timeline
Pizza Shop Team Leader
Wegmans Supermarket
10.2015 - 07.2024
Deli
Wegmans Supermarket
09.2012 - 10.2015
Bakery
Wegmans Supermarket
12.2010 - 09.2012
Cashier
Wegmans Supermarket
11.2009 - 12.2010
Trenton Central High School