Summary
Overview
Work History
Education
Skills
Links To Published Blogs And Articles
Certifications And Licensure
Timeline
Generic
ISAIAH MCLIN

ISAIAH MCLIN

Summary

Versatile and empathetic communications professional with a unique foundation in emergency response, crisis management, and team coordination. With experience as an EMT, Dispatch and Transport Coordinator, and Suicide Hotline Supervisor, I bring a calm-under-pressure mindset, strong storytelling instincts, and an authentic, human-centered approach to communication. My background has sharpened my ability to convey complex information with clarity, lead with emotional intelligence, and build trust in high-pressure moments. When focused on creative work, I apply these skills to content strategy, brand messaging, and audience engagement—crafting meaningful narratives that resonate, inspire, and connect.

Overview

7
7
years of professional experience

Work History

Crisis Line Supervisor

Grassroots Crisis Intervention
02.2024 - Current
  • Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport
  • Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
  • Coordinated emergent response on a national level for imminent and escalated cases.
  • Maintained a safe work environment by enforcing adherence to safety protocols and guidelines.
  • Demonstrated commitment to employee satisfaction by recognizing individual achievements, celebrating team successes, and promoting professional growth opportunities.

TRANSPORT DISPATCH COORDINATOR

UMMS
01.2023 - 02.2024
  • Company Overview: University of MD Medical System
  • Facilitated transport of Critical and Specialty Care, ALS, and BLS patients throughout the entire state of Maryland's hospital system.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Coordinated and communicated between all UM Hospitals and neighboring systems(Hopkins, LifeBridge, MedStar, Luminis).
  • Coordination and dispatch of Flight Medics for time-sensitive emergent conditions.
  • Developed strong relationships with medical personnel by providing consistent updates on patient statuses and addressing concerns promptly.

FIELD OPERATIONS SUPERVISOR

iCare Transportation
01.2021 - 01.2023
  • Served as a liaison between facilities, EMTs, and management.
  • Facilitated purchases of new and used ambulance units.
  • Instituted records and registration, and launched the implementation of an operational employee handbook.
  • Maintained documentation of all employee certificates and licensure.
  • Coordinated Dispatch operations.
  • Stimulated growth of business through formal hospital contracts and vendors
  • Conducted regular unit inspections to ensure adherence to quality standards and identify areas for improvement.

FIREFIGHTER/EMT

Prince George's County Fire/EMS Dept.
01.2018 - 01.2021
  • Collaborated with fellow firefighters to execute efficient strategies, mitigating property damage and loss of life.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.

Education

Bachelor of Science - Multimedia Journalism

Morgan State University
Baltimore, MD
12-2023

Skills

  • Music Production
  • Emergency Medicine
  • Promotional Marketing
  • Video Editing
  • Adobe Creative Cloud Suite
  • Microsoft Office Suite
  • Social Media Management
  • Digital Marketing
  • Video Production
  • Content Creation
  • Customer service
  • Employee training

Links To Published Blogs And Articles

  • Https://express.adobe.com/page/lRg3W91mWkedU/
  • Https://express.adobe.com/page/fbOovYPsbdz3E/
  • Https://express.adobe.com/page/TqR5nX2Q0CnHG/

Certifications And Licensure

  • NREMT
  • Adobe Professional Content Specialist
  • EVOC
  • CPR Certification
  • (FEMA) NIMS 100, 200, 700, and 800

Timeline

Crisis Line Supervisor

Grassroots Crisis Intervention
02.2024 - Current

TRANSPORT DISPATCH COORDINATOR

UMMS
01.2023 - 02.2024

FIELD OPERATIONS SUPERVISOR

iCare Transportation
01.2021 - 01.2023

FIREFIGHTER/EMT

Prince George's County Fire/EMS Dept.
01.2018 - 01.2021

Bachelor of Science - Multimedia Journalism

Morgan State University

Similar Profiles

CREATE PROFILE