JENNIFER LEE COOKSEY
Denver,CO
Summary
Years of lived and in field experience with at risk populations. Equipped to manage high risk and emergency situations. Competent in all areas of crisis work.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Crisis Line Supervisor
Rocky Mountain Crisis Partners
Denver, CO
10.2021 - Current
- Crisis line Supervisor is responsible for the supervision and direct quality assurance of crisis line team members.
- Provide supervision of crisis specialists and follow quality assurance protocol as it relates to staff performance and service provision.
- Provide in the moment supervision and support to crisis specialists.
- Participate in the completion of periodic and annual performance evaluations for direct reports; identify and support employee annual professional goals.
- Coordinate activities focused on preventing burnout and vicarious trauma and/or addressing such issues to improve sustainability.
- Manage the 24/7 schedule and other day-to-day operations as identified, including the collection and approval of timesheets, overtime/emergency/holiday coverage, etc.
- Crisis Line Supervisor exercises a high degree of independent judgment within the bounds of professional ethics, organizational policies and procedures, and community standards of care.
- Maintain appropriate professional boundaries with clients, families, peers, other employees, supervisors, and community resources.
- Comply with laws, regulations, policies, and procedures regarding the confidentiality of privileged client communications.
- Promptly report all suspected cases of child abuse and abuse of vulnerable adults.
- Promptly fulfill the duty to warn (Tarasoff) where there is an identified proximate risk of harm to others.
House Manager
Sobriety House, LLC
Denver, CO
06.2020 - Current
- Maintains smooth and safe running of the house when on shift.
- Monitors medications, UA's, BA's and completes appropriate documentation.
- Client discharges- transition within program, completion of program,
clinical incident reports when appropriate for involuntarily committed clients. - Issues client write-ups to those in violation of program rules and regulations.
- Communicates regularly with clinical staff regarding clients' behavior or any relevant concerns.
- Respond to emergency situations requiring EMS.
- Conflict Resolution
- Peer Support
- Maintained strict data confidentiality and privacy on all information related to individuals, HIPPA compliance.
- Accurate record keeping and software knowledge.
Loan Consultant
Guide Finance Group, LLC
Littleton, CO
04.2018 - 07.2019
- Approve 30 auto refinance/lease buy out loan applications per day.
- Follow up with customers on existing approvals, verify credit bureau identity alerts as needed.
- Adhere to Guide Finance Group, LLC credit policies and guidelines.
- Demonstrate ethical business practices while providing exception customer service.
- Maintain daily communication with dealership and consumer to collect items required to finalize loan.
- Financial Document Review.
- Complying with Legal Statutes.
Sr. Loan Processor
Exeter Finance Corp
Lone Tree, CO
12.2011 - 05.2013
- Responsible for all functions associated with reviewing, verifying, and
finalizing special finance auto loans. - Maintain daily communication with dealership and consumer to collect items required to finalize loan.
- Complete welcome call to confirm sales contract, auto specs, and review Exeter's payment policies.
- Decision overflow credit applications.
Education
Social Work
Metropolitan State University Of Denver
Denver, COSkills
Strong interpersonal skills
Crisis management
Problem resolution
Compliance with legal statutes
First Aid/CPR
Medication Administration
Ability to type 50 WPM, 10key
Microsoft Word, Outlook, Excel, Teams
Certification
- 988 Lifeline Training Certification
- CPS
- APS
Timeline
Crisis Line Supervisor
Rocky Mountain Crisis Partners
10.2021 - Current
House Manager
Sobriety House, LLC
06.2020 - Current
Loan Consultant
Guide Finance Group, LLC
04.2018 - 07.2019
Sr. Loan Processor
Exeter Finance Corp
12.2011 - 05.2013
Social Work
Metropolitan State University Of Denver
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