Isaiah Pinho
Las Vegas,NV
Summary
Strategic leader in management field known for high productivity and efficient task completion. Creative Social Media Manager with proven record of success in building brand awareness, increasing followers and partnering with top influencers through cohesive digital strategy. Engaging storyteller with award-winning history in photojournalism and content development. Develops vision and achieves objectives through execution of integrated plans.
Overview
9
9
years of professional experience
Work History
Social Media Manager
Zae LLC
Calabasas, California
06.2022 - 12.2024
- Ran multiple Instagram and Tik Tok accounts for different Content creators
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
- Reviewed analytics data regularly to identify areas of improvement
- Coordinated positive media interviews and events sponsorships.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Developed and implemented strategic social media marketing plans.
Customer Service Representative
Scott Goodman Insurance
Las Vegas, NV
11.2021 - 03.2022
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Ups Supervisor
UPS
Reno, Nevada
04.2018 - 01.2020
- Opened and closed the Store
- Counted tills and end of shift money
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Analyzed key performance indicators to identify effective strategies.
- Audited company's legal documents to verify compliant policies and procedures.
- Organized client meetings to provide project updates.
- Identified needs of customers promptly and efficiently.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Responded to customer questions regarding products, prices and availability.
- Worked closely with human resources to support employee management and organizational planning.
- We had a lot of meetings at the UPS store as well Via Zoom to discuss month to month procedures and what we should do better for the month ahead
Videographer
Welder Up
Las Vegas
02.2016 - 04.2017
- I was Steve Darnell’s Videographer , I would travel with him to Various Cities and Car shows to Document his Life and the cars he built and owned . I video edited his youtube channel, and ran his instagram .
- Arranged cameras, audio and lighting equipment for filming.
- Collaborated with specialists, producers, and designers to produce original video content.
- Organize and manage multiple camera angles during shoots.
- Use professional grade drones to capture aerial footage from various heights.
Education
Associate of Arts -
Pepperdine University
Malibu, CA12-2027
Skills
- Online marketing and advertising
- Sales consultation
- Client service
- Client Account management
- People Skills
- Videographer
Timeline
Social Media Manager
Zae LLC
06.2022 - 12.2024
Customer Service Representative
Scott Goodman Insurance
11.2021 - 03.2022
Ups Supervisor
UPS
04.2018 - 01.2020
Videographer
Welder Up
02.2016 - 04.2017
Associate of Arts -
Pepperdine University