Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Robinson

Phoenix,AZ

Summary

Dynamic Customer Service Manager with a proven track record at the Law Offices of David Chesley, skilled in conflict resolution and proficient in Microsoft Office. Successfully enhanced team performance through targeted evaluations and mentoring, while effectively managing high stress situations to resolve disputes and maintain operational excellence.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Law Offices Of David Chesley
North Hollywood, CA
07.2024 - 09.2025
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Handled routine administrative tasks related to customer support operations.
  • Opened and closed North Hollywood location and monitored shift changes to uphold successful operations in the customer service department.
  • Recruited, interviewed and hired employees and implemented mentoring programs to promote positive feedback and engagement.
  • Documented customer interactions in CRM system for tracking and follow up purposes.
  • Managed high stress situations effectively, while resolving disputes or conflicts.

Flow Manager

UPS
Goodyear, AZ
01.2023 - 07.2024
  • Oversaw project timelines, ensuring deliverables met quality expectations and deadlines.
  • Managed and motivated employees to be productive and engaged in work.
  • Conducted inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.

Education

Bachelor of Arts - Accounting And Finance

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ
05-2027

High School Diploma -

West Point High School
Avondale, AZ
05-2024

Skills

  • LWOP CRM software
  • Conflict resolution techniques
  • MS office expert

Timeline

Customer Service Manager

Law Offices Of David Chesley
07.2024 - 09.2025

Flow Manager

UPS
01.2023 - 07.2024

Bachelor of Arts - Accounting And Finance

Maricopa Community Colleges, Estrella Mountain Community College

High School Diploma -

West Point High School