Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Roddam

Oklahoma City,OK

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 3 years of experience to dynamic new position.

Overview

5
5
years of professional experience

Work History

Loan Specialist

BancFirst
05.2023 - Current
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Answered inquiries and provided superior customer service to clients.

Universal Banker

BancFirst
01.2023 - 05.2023
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Processed customer applications and approved loans in accordance with bank policy.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.

Front End Team Lead

Walmart
11.2018 - 12.2022
  • Strategically scheduled over 90 team members to maintain optimal staffing at all times.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Provided primary customer support to internal and external customers.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Bachelor of Science - Accounting

University of Central Oklahoma
Edmond, OK
05.2024

Skills

  • Staff Management
  • Efficient and Detail-Oriented
  • Billing Adjustments and Refunds
  • Calm and Professional Under Pressure
  • Patient and Empathetic
  • Document and Records Management
  • Computer Proficiency

Timeline

Loan Specialist

BancFirst
05.2023 - Current

Universal Banker

BancFirst
01.2023 - 05.2023

Front End Team Lead

Walmart
11.2018 - 12.2022

Bachelor of Science - Accounting

University of Central Oklahoma

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Isaiah Roddam