Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Isaiah Rodriguez

McHenry,IL

Summary

Experienced Retail/Attractions & Entertainment Manager with over 3 years of experience in Manager role. Excellent reputation for resolving problems and improving customer satisfaction to improve business demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Retail & Attractions Manager

Great Wolf Lodge
05.2022 - Current
  • Participate in MOD program.
  • Developed and implemented operational strategies to enhance guest experience across attractions.
  • Led team training sessions to improve service quality and ensure adherence to safety protocols.
  • Analyzed visitor feedback to identify areas for improvement and drive strategic enhancements.
  • Coordinated special events and promotions, increasing engagement and attendance at attractions.
  • Mentored junior staff, fostering a collaborative environment focused on customer satisfaction.
  • Collaborated with cross-functional teams to align attraction initiatives with overall business goals.

Operations Supervisor

Six Flags Great America
02.2018 - 12.2021
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Issue corrective action.
  • Assisted in recruiting, hiring and training of team members.
  • Inspection of daily operation checklist items.
  • Accumulate daily rotations and breaks.

Retail Attendant

Great Wolf Lodge
09.2020 - 09.2021
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Trained new employees

Retail/Attractions & Entertainment Supervisor

Great Wolf Lodge
09.2021 - 04.2023
  • Accumulate breaks and create an action plan.
  • Attend guest opportunities.
  • Coordinate birthday packages.
  • Brand merchandise based on product flow
  • Knowledgeable about all business criteria.( Arcade, Ropes course, Build-A-Bear, Magiquest, Rockwall etc.)
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Mirocs experience
  • Knowledgeable in unifocus, editing hours, scheduling etc

Logistics

United States Army National Guard
12.2020 - 12.2023
  • Organize files and mange OCIE records.
  • Keep inventory of supply.
  • Mange inventory of weapons and sensitive items.
  • Issue clothing and gear.
  • Combat trained

Education

Associate of Arts -

College of Lake County
Grayslake, IL
12-2024

High School Diploma -

Antioch Community High School
Antioch, IL
05.2020

Skills

  • Operational Standards
  • Business Operations
  • Motivational Leadership
  • PA Systems
  • Multitasking
  • Customer Inquiries
  • Cost Control
  • Customer Satisfaction
  • Scheduling and planning
  • Guest services
  • Hospitality management
  • Budgeting and finance
  • Teamwork and collaboration

Accomplishments

Pack Leader of the Year 2022

Pack Leader of the Quarter 2022

Timeline

Retail & Attractions Manager

Great Wolf Lodge
05.2022 - Current

Retail/Attractions & Entertainment Supervisor

Great Wolf Lodge
09.2021 - 04.2023

Logistics

United States Army National Guard
12.2020 - 12.2023

Retail Attendant

Great Wolf Lodge
09.2020 - 09.2021

Operations Supervisor

Six Flags Great America
02.2018 - 12.2021

Associate of Arts -

College of Lake County

High School Diploma -

Antioch Community High School

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