Leeann Mineo
Independence,MO
Summary
Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Retail Store Manager / Retail Assistant Manager
Claire's Boutique
11.2021 - 05.2023
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Resolved customer service issues promptly.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Submitted orders for new inventory.
- Completed routine store inventories.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Promoted business strategy by implementing improvements based on guest feedback.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Store Manager
Carters & Oshkosh
08.2018 - 12.2021
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Retail Assistant Manager
Rue 21
04.2017 - 09.2018
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Controlled store inventory and reviewed cash handling and operations reports.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Answered questions about store policies and addressed customer concerns.
- Trained and developed new employees for ease of transition into team.
- Maintained customer satisfaction with quick and professional handling of product returns.
Retail Sales Manager / Retail Assistant Manager
Vanity Shops
03.2015 - 03.2017
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Sales Associate
Deb Shops
06.2013 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Education
High School Diploma -
Truman High School
Independence, MO05.2014
Skills
- Corrective Actions
- Employee Performance Evaluations
- Balancing Daily Deposits
- Inventory Accuracy
- Retail Store Management
- Safe Handling Procedures
- Inventory Audits
- Maintaining Clean Work Areas
- Operational Procedures
- Talent Development
- Client Needs Assessment
- Operational Standards
- Special Assignments
- Store Layouts
- Compliance Requirements
- POS Transactions
- Improve Performance
- Workflow Schedules
- Cash Register Balancing
- POS Inventory System Operation
- Staff Assignments
- Business Leadership
Accomplishments
- Received a handmade 'diamond visit' certificate my very first Regional visit from my Regional and District Manager in 2022!
- Achieved 100 DIAMOND CLUB ending 2022, through effectively helping with striving to prove we cane second to lowest volume of close to 20 stores yet continue to still remain ranks #1/#2 in sales all first quarter 2023!
- Resolved product issue through consumer testing. Multiple technology issues as well.
- Supervised team of 10+ staff members at most, never all at once.
- Achieved daily tasks through effectively helping with creating clear communication and also detailed, time managed do lists.
- Reach many incentives and bonus pays as I quickly progressed through dedication and adapting.
- Completed different levels of manager training programs and learned different coaching styles/reactions from many trainees. Through these years, worked hard to retain and to better handle harder and back of mind situations, professionally.
- Used Microsoft Excel to develop inventory all sorts of different company spreadsheets.
- Collaborated with team of 3-8 in the development of ISP/marketing and floorsets made store specific just to better drive businesses. EX. small and differently spaced /laid out stores due to given layouts per company.
Timeline
Retail Store Manager / Retail Assistant Manager
Claire's Boutique
11.2021 - 05.2023
Retail Store Manager
Carters & Oshkosh
08.2018 - 12.2021
Retail Assistant Manager
Rue 21
04.2017 - 09.2018
Retail Sales Manager / Retail Assistant Manager
Vanity Shops
03.2015 - 03.2017
Sales Associate
Deb Shops
06.2013 - 03.2015
High School Diploma -
Truman High School
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