Isaiah Salcedo
Ontario,CA
Summary
Detail-oriented IT and operations professional with 3+ years of progressive leadership experience and a current role in technical support coordination. Skilled in hardware and software troubleshooting, device configuration, inventory management, and cross-functional communication across 435+ locations. Proven track record of developing team members, ensuring operational compliance, and driving process improvements. Holds a Google IT Support Professional Certificate and Google Project Management certification, with coursework in Computer Information Systems. Brings a solutions-oriented mindset and a strong foundation in both technical support and people management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Support Coordinator
In-N-Out Burger
Irvine, CA
07.2025 - Current
- Provided remote troubleshooting support for hardware and software across 435+ stores using Windows Quick Assist and RDP.
- Configured and deployed store-specific devices (POS systems, card readers, and printers) to meet operational needs.
- Escalated complex issues to relevant departments for resolution, utilizing Jira/ServiceNow ticketing workflows.
- Conducted inventory and asset audits across multiple locations to maintain accuracy.
- Supported corporate users with hardware and software troubleshooting, resolving issues efficiently to minimize downtime.
Third Manager
In-N-Out Burger
01.2023 - 07.2025
- Conducted regular in-store audits to ensure compliance with company standards, operational efficiency, and California labor laws.
- Assisted with the hiring process by screening candidates, conducting interviews, and providing input on hiring decisions.
- Trained and developed associates at various levels during every shift, focusing on skill-building, efficiency, and leadership growth.
- Responsible for enforcing company policies and managing disciplinary actions to support performance management.
Fourth Manager
In-N-Out Burger
07.2022 - 01.2023
- Created and implemented a cleanliness system to improve consistency, accountability, and operational standards across all shifts.
- Frequently communicated training goals and responsibilities with the entire shift team to ensure clarity and continuous development.
- Communicated with the shift team at a high level, sharing key insights and information to continuously improve store operations and performance.
Education
No Degree - Computer Information Systems
California State Polytechnic University, Pomona
Pomona, CASkills
- Operating Systems: Windows 10/11, macOS
- Ticketing & ITSM: Jira, ServiceNow
- Hardware: POS systems, card readers, printers, peripheral configuration
- Remote Support: Windows Quick Assist, Remote Desktop Protocol (RDP)
- IT Fundamentals: Hardware/software troubleshooting, device deployment & configuration, inventory & asset management
- Networking Basics: TCP/IP, DNS, DHCP
- Productivity Tools: Microsoft Office Suite, Asana
- Project & Operations: Agile fundamentals, operational auditing, cross-functional coordination
Skills
- Dedicated work ethic
- Solution- oriented mindset
- Thrives in fast paced environments
- Adaptability
Certification
- Google IT Support Professional Certificate
- Google Project Management Certificate
Timeline
Operations Support Coordinator
In-N-Out Burger
07.2025 - Current
Third Manager
In-N-Out Burger
01.2023 - 07.2025
Fourth Manager
In-N-Out Burger
07.2022 - 01.2023
No Degree - Computer Information Systems
California State Polytechnic University, Pomona