Ali Hassan
Portland,ME
Summary
Computer Science graduate from the University of Southern Maine (May 2024) with hands-on experience in IT support, user account administration, and technical troubleshooting. Experienced in resolving password resets, account lockouts, login issues, and system access problems within a workforce management system. Strong background in end-user support, documentation, and customer service across healthcare, retail, and administrative environments. Known for clear communication, problem-solving, and ability to learn new systems quickly.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Spurwink Services
Portland
05.2018 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supported clients in developing social skills and community integration.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Track and report client progress through observations and communication.
- Assisted with planning and coordination of activities and outings based on individual needs.
Administrative Assistant
Noreast Health Care
Portland
02.2021 - 02.2023
- Provided Tier 1 technical support to employees by troubleshooting account access, login, and password-related issues in a healthcare environment.
- Managed employee accounts within the Sandata workforce management system, including account creation, modification, and deactivation.
- Supported employee onboarding and offboarding by provisioning and removing system access.
- Resolved account lockouts and password reset requests while maintaining security and confidentiality standards.
- Maintained accurate employee records and user account information.
- Collaborated with management and staff to ensure timely user access and efficient issue resolution.
- Assisted employees with navigating and using workforce management software to support daily operations.
Cashier
Lowe's
Portland
09.2017 - 04.2018
- Answered customer questions and provided store information.
- Operated cash registers and processed various forms of payment, including cash, cards, and checks.
- Monitored inventory levels and coordinated with the sales team to restock shelves and ensure product availability.
Member Services Associate
Sam's Club
Scarborough
09.2016 - 06.2017
- Efficiently processed customer transactions, including cash, credit, and check payments, maintaining a high level of accuracy and timeliness.
- Assisted customers with inquiries, resolved issues, and provided exceptional service, resulting in positive feedback.
- Operated cash registers, handled returns, and maintained cash drawer accuracy.
Education
Bachelor of Science - Computer Science
University of Southern Maine
Portland, ME05-2024
Skills
- Operating Systems: Windows 10/11, macOS
- Microsoft 365: Outlook, Word, Excel, PowerPoint
- User Support: Password resets, login issues, and account access support
- Hardware: PC/Mac troubleshooting, printer setup, mobile device support
- Networking: TCP/IP basics, LAN troubleshooting, router setup
- Remote Tools: TeamViewer, AnyDesk
Timeline
Administrative Assistant
Noreast Health Care
02.2021 - 02.2023
Direct Support Professional
Spurwink Services
05.2018 - Current
Cashier
Lowe's
09.2017 - 04.2018
Member Services Associate
Sam's Club
09.2016 - 06.2017
Bachelor of Science - Computer Science
University of Southern Maine